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New Message...Fake Anti Virus Pop Ups
I clicked on a facebook video which gave me the particular malware that was diagnosed in a previous thread. I would like to completely get rid of this malware by reformating my hard drive. Is that something you can do or do I need to contact an outside source? If I do need to contact an outside source can you at least get rid of the symptoms for now? Please let me know if there is anything I can do. Thank you so much for your help!!
Bugbatter
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April 18th, 2009 04:00
If you decide to reformat, you can do it yourself as long as you have the operating system CD's and Drivers CD that came with the system.
Reformat instructions are here: http://tinyurl.com/5j2b62
If you would like to try to clean that now instead, I can help you with that.
Let's try scanning with MBAM. * If you are unable to download or install MBAM on your computer, see if you can use a friend's or family member's computer to download MBAM. Use the update link mentioned below to manually update. Once downloaded, rename the program installer "mbam-setup.exe" file to something else like "lookinhere.exe". Copy the installer file and the update file to a CD or flash drive. Transfer the file to the infected computer. Install the "lookinhere.exe" file, then run the update so that you will have the current definitions. After that, run a full system scan and select to have the program REMOVE whatever it finds.
alternate download link 1
alternate download link 2
MBAM will automatically start and you will be asked to update the program before performing a scan.
and just double-click on mbam-rules.exe to install.
Alternatively, you can update through MBAM's interface from a clean computer,
copy the definitions (rules.ref) located in
C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes'
Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
Back at the main Scanner screen:
Note:-- If MBAM encounters a file that is difficult to remove,
you may be asked to reboot your computer so it can proceed with the disinfection process.
Regardless if prompted to restart the computer or not, please do so immediately.
Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
-- MBAM may make changes to your registry as part of its disinfection routine.
If you're using other security programs that detect registry changes (like Spybot's Teatimer),
they may interfere with the fix or alert you after scanning with MBAM.
Please disable such programs until disinfection is complete or permit them to allow the changes.
**If you need to re-install MBAM but encounter issue in re-installing, try using the MBAM Cleanup Utility by downloading it from HERE
littlejd23
56 Posts
0
April 19th, 2009 16:00
I ran the MBAM program and immediately restarted my computer. Now I have no access to the internet. It says I have an excellent connection and I'm currently on my roommates computer in the next room. Could the scan caused this problem? Also I have included my logs:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:58:24 PM, on 4/19/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\taskswitch.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\MUSICM~1\MUSICM~1\MMDiag.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mim.exe
C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\MUSICM~1\Common\COMPON~1\MMCOMP~1.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:7171
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\system32\taskswitch.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - Startup: Picture Motion Browser Media Check Tool.lnk = C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\Palm\Hotsync.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://www.hotwaxsurfshop.com/AxisCamControl.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
--
End of file - 7564 bytes
Malwarebytes' Anti-Malware 1.36
Database version: 2011
Windows 5.1.2600 Service Pack 3
4/19/2009 5:27:16 PM
mbam-log-2009-04-19 (17-27-16).txt
Scan type: Quick Scan
Objects scanned: 69754
Time elapsed: 5 minute(s), 58 second(s)
Memory Processes Infected: 3
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 4
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 15
Memory Processes Infected:
C:\WINDOWS\system32\dll32.exe (Trojan.Agent) -> Unloaded process successfully.
C:\WINDOWS\ld08.exe (Trojan.KoobFace) -> Unloaded process successfully.
C:\WINDOWS\pp06.exe (Trojan.KoobFace) -> Unloaded process successfully.
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sysmstray (Trojan.KoobFace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\pp (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sysldtray (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\dll32 (Trojan.KoobFace) -> Quarantined and deleted successfully.
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
C:\WINDOWS\system32\dll32.exe (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\freddy40.exe (Trojan.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\msmark2.dat (Trojan.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\t55ft2772f44.dat (Trojan.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\t55ft2803f44.dat (Trojan.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\t55ft2824f44.dat (Trojan.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\t55ft2829f44.dat (Trojan.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\t55ft2830f44.dat (Trojan.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\t55ft2832f44.dat (Trojan.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\t55ft3546f44.dat (Trojan.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\mstre18.exe (Trojan.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\pp06.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\WINDOWS\ld08.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\WINDOWS\9g2234wesdf3dfgjf23 (Trojan.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\mstre16.exe (Trojan.KoobFace) -> Quarantined and deleted successfully.
Bugbatter
3 Apprentice
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20.5K Posts
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April 19th, 2009 17:00
No, the scan did not cause loss of internet access, the malware did. I advised you in your other thread that what is really needed is a reformat/reinstall. You had and may still have remnants of a worm and a Backdoor.Bot on there.
littlejd23
56 Posts
0
April 19th, 2009 18:00
So what if I don't have the original disks that came with my computer? Where does that leave me? Thanks for your help again by the way.
Bugbatter
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April 19th, 2009 19:00
There is information in this discussion on how to obtain the disks:
http://en.community.dell.com/forums/p/19246170/19386564.aspx#19386564