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Purchased McAfee livesafe 36 month with purchase of new laptop.
I purchased McAfee livesafe 36 month with the purchse of a new laptop. The license on the laptop is 30 day trial. When I try to connect to Mcafee from icon taskbar I get a message saying no internet connection, which is incorrect since I am connected here. McAfee doesn't recognize the purchase on their home page because it was purchased here. I need the license information for this laptop, as well as other devices I wish to update McAfee on. I have now wasted half a day on this and office 365, so this is the last time I will be purchasing any extras when I buy a laptop or PC.
RoHe
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May 27th, 2017 18:00
Did you purchase the lappy directly from Dell or from a Big Box store?
If from Dell, it may take up to ~14 days after the purchase before your Service Tag is activated in Dell's system. If you purchased from a Big Box, you need to register the Service Tag in your name to activate it.
Then see if there's anything helpful here and here...
gsicard
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May 28th, 2017 09:00
Purchased from Dell on 5/10, so today we're at 18 days.
RoHe
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May 28th, 2017 19:00
Did you look at the links I provided?
Go to Dell's Support page and enter your Service Tag to see if it's active...
And also see if this will help you get activated.
RoHe
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May 31st, 2017 12:00
BTW: Does McAfee have permission to access the internet or is your firewall blocking it?
That might explain why it says 'no internet connection'....
gsicard
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May 31st, 2017 20:00
Looks as if I just needed to wait a few more days, because it has updated today. Thanks for your help.
RoHe
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June 1st, 2017 10:00