BIOS Update wont work Dell g7 7588

Hi Daffa Rivaldi,

Thanks for posting.  Apologies that your system is not performing as expected.

Here is information from the Dell Driver page you may find helpful:

Dell G5 5587/G7 7588 and Vostro 7580 System BIOS

Updating the BIOS from the BIOS Boot Menu (independent of operating system)
1. Copy the downloaded file to a USB drive. The USB drive does not need to be bootable device.
2. Insert the USB drive into any USB port.
3. Power on the system.
4. At the DELL logo screen, press F12 to access the one-time boot menu.
5. Select BIOS Flash Update in the Other Options section. 
6. Click the ... button to browse the USB drive to locate the downloaded file.
7. Select the file and click Ok.
8. Verify the existing system BIOS information and the BIOS update information.
9. Click Begin Flash Update.
10. Review the Warning message and click Yes to proceed with the update.
The system restarts and displays a Flash Progress bar at the Dell logo screen. The system restarts again when the Flash update is complete.

If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

If there is no warranty or this is a software issue, then you could contact our Out of Warranty team to get a quote for a paid service request. 

Same here on a Dell G5 5587.

It fails under Dell "Support Assist" ........Failed.

Then when trying to use Bios to flash. "Failed and rebooting."

exactly same like me

Hi

I managed to get Dell on line.

He tried all kind of methods to get version 1.8 and 1.9 installed. He did not succeed. Failed every time.

Now a Dell engineer is being send out to exchange MB.

Hi

I do have appointment for tomorrow, for MB service exchange.

Hello

It did not work, still doing as with previous MB.

Dell is escalating to next level of support. Dell will contact me in 24hrs turn around time.

Hi all

They did contact me today 01-03-2019. Still no resolution.

They will contact me coming Monday. Keep you posted on this problem.

Hi geraldoandradee,

Thanks for posting.  Apologies that your system is not performing as expected.

If you've followed the above steps and you still aren't able to install the update, then please run a systems diagnostics.  Run Dell SupportAssist make a note of any error messages encountered and post back.  If there are none, then it may indicate a software or driver issue.

If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request. 

I had the same problem earlier, but there is a solution. Download the BIOS from the dell website and put it on a flash drive. From the flash drive, click on the bios and run it while windows is still on (do not turn off computer). When this happens, the bios will attempt to update but never really shows any signs of it other than creating a folder on a flash drive that has a text file called log. Open this text file and see where a file is trying to be executed, and go to the location of that file. Extract that file (it should still be compressed) and then try clicking on the bios and running it from the flash drive again. Now, a pop up with broken graphics emerges and asks if you if you want to update. Say yes, and then it works. Don't get scared of the broken graphics on the pop-up, the update worked for me. The only weird thing is that the laptop dell update programs still think the bios hasn't updated, except everything else can see that the bios has now updated to 1.9.0.

Please reply if my method worked or not for you all.

Couldn't find the log file and the zip to attempt update on windows.

I looked for it manually on "C:/dell" and in "%temp" but no luck

What can i do ?