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DellFanHungary

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31 Posts

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4985

May 29th, 2019 03:00

Support Assist cannot be installed

Dear Support, 

Dell Support Assist 3.2.2.119 Updated Edition cannot be installed.

The installation package downloaded it here: 
downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe

Installation stops without error message.

 

Dell Vostro 15 3568
Windows 10 Home 19H1
Build 18362.116
All drives is up to date

Thanks.

 

  • D

    DellFanHungary

    1 Rookie

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    31 Posts

    4780

    1

    Posted May 31st, 2019 14:00

    The problem is solved.
    It was necessary the Windows 10 cleanly reinstalling (function update is not enough).
    The Support Assist was then perfect updated, 3.2.2.116 build works well.

  • D

    DellFanHungary

    1 Rookie

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    31 Posts

    4800

    0

    Posted May 30th, 2019 12:00

    Dear Support,


    Please help me where can i get it the Support Assist older release (3.2.1.94) installation package?
    Unfortunately, I can no longer restore the previous release, because I deleted it. 

    Thanks!

  • J

    Johniwhite

    1 Rookie

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    21 Posts

    3970

    1

    Posted August 20th, 2019 12:00

    Hi,

    I have the same problem.

    Would you mind explaining how you solved it?

    Thanks,

    John

  • P

    prashraya

    1 Message

    3730

    0

    Posted September 1st, 2019 23:00

    how cleanly reinstall

  • D

    DellFanHungary

    1 Rookie

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    31 Posts

    3711

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    Posted September 2nd, 2019 11:00

    After the new release of SupportAssist need to reset Windows -> Settings / Update & Security / Recovery / Computer Reset. 
    My SSD only has the operating system.
    Yes, this is very rude, but I can't solve it any other way.

  • A

    alexEcho

    1 Message

    2656

    0

    Posted December 16th, 2019 19:00

    No working

  • DC

    DELL-Cares

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    27833 Posts

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    715 Points

    2653

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    Posted December 16th, 2019 20:00

    Welcome to the Dell Community!

     

    Could you please explain what seems to the be with Support Assist? Also, confirm system model and include any steps tried so far in the attempt to resolve the issue. 


    #IWork4Dell
    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice

  • A

    albonito

    1 Rookie

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    4 Posts

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    Posted July 12th, 2021 11:00

    I have a brand new Vostro 3400 laptop with Win 10 Pro and Dell Support Assist will not work with message 'Driver Detection Not Available. I closed Malwarebytes and waited 10 minutes, added Dell Folders to Malwarebytes Allow List, Restarted multiple times. When I tried to install Dell Update for Windows 10 I get Error 1920 - Service Dell Client Management Service failed to start. I am an administrator. 

    Finally, when I try and download Dell Support Assist, I get the message that I have the latest version installed.  

    Help

    Thanks, Al

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