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Bitlocker Recovey Key - Bios update
I did a bios update on my Dell XPS 13-9365 2 days ago. After the update finished a screen came up asking for a Bitlocker recover Key.
I have no Bitlocker recovery key, nor can I find mine as instructed. Do not believe I created one
How do I located my bitlocker key (if I have one)? How do I recover from this and not loose my data
ejn63
10 Elder
10 Elder
•
24.8K Posts
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October 1st, 2018 05:00
Bitlocker will be enabled ONLY when the system is activated with a Microsoft account. Use that to unlock the system. See here:
https://www.dell.com/support/article/us/en/04/sln299056/dell-systems-that-ship-with-bitlocker-enabled-windows10-may-present-an-error-when-attempting-to-restore-the-factory-image?lang=en
Mystery Meat
3 Posts
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October 12th, 2018 15:00
I would check tpm and secure boot settings..I assume secure boot was enabled before flashing. Make sure it is still enabled. Same for tpm, make sure it's on and enabled.