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7 Posts

783005

August 27th, 2015 03:00

Latitude E7450 missing drivers after win 10 upgrade

I upgraded a fresh out of the box Latitude E7450 to windows 10, downloaded and installed all missing drivers from dell support. I'm still missing drivers for 2 devices in my device manager.

The first is a network controller with harware ids:

PCI\VEN_8086&DEV_093C&SUBSYS_01818086&REV_3A
PCI\VEN_8086&DEV_093C&SUBSYS_01818086
PCI\VEN_8086&DEV_093C&CC_028000
PCI\VEN_8086&DEV_093C&CC_0280

The second is an unknown device with hardware ids:

ACPI\VEN_INT&DEV_3420
ACPI\INT3420
*INT3420

Anybody can help me out to find out what devices these are and where to get the drivers?

7 Posts

October 7th, 2015 09:00

I still have a problem with the Intel® Wireless Gigabit User Mode Driver, it keeps giving me an error:

Windows has stopped this device because it has reported problems. (Code 43)

It disappears after I disable and enable the device but after a restart it returns.

6 Operator

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783 Posts

October 13th, 2015 16:00

@Hsalen,

I've sent you a PM regarding the code 43 concern.

@Community,

I finally got my hands on a 17265 WIGIG card. Once installed into my E7450 with WIN10, the not- installed network controller listed normally and to my surprise, so did the 3420 device.

I was able to run the Windows 8.1 version of the 17265 WiGig Application package on my E7450 with WIN10. Once done, the 3420 device and the WIGIG device both installed normally.

Here's a progression of what my device manager looked like as I installed various drivers:

Before any drivers:

Below will show that I have not yet installed WIGIG, AMT and Intel Bluetooth.

Note: The PCI Simple Communications controller is the AMT device

New items that showed up after I installed WIGIG:

We can now safely conclude that the Intel Power Sharing ManagerDEV_3420 and is installed as part of the WIGIG installer.

My Device Manager after all drivers installed:

1 Message

October 15th, 2015 14:00

We are having a similar issue with the Dell Latitude E7250 laptop.  We use SCCM to deploy our OS.  We've been literally trying to get this laptop deployed into our environment for 3 weeks now with no success.  We figured out the WiGiG Manager resolves the memory leak so we've packaged it, because installing the drivers alone does not quiet the memory leak.  However, we are still getting the MSVCR100 and 120.dll error just after the drivers install in Windows Device Setup portion of the Task Sequence.  We've tried to strip the drivers down, eliminate anything extraneous.  The dll error relates to Setup.exe, but we've been diligent in making sure there is no Setup.exe in the driver pack because that's where the error points.  Even so, the dll error [100 or 120] continually popup at the end of the Windows Device Setup step in the Task Sequence.  We have had no other issues like this with either the E7440 or E7240 or M4800 models in our OSD.  For the life of us we cannot zero in on why Configuration Manager needs this dll for just this model of laptop.  It stops the Task Sequence dead until we click OK thru the dll error.  It shouldn't be this hard to get a laptop into our environment.

And just an aside, why can't Dell create a stripped down driver pack with out all the frivolous and extraneous components so that we engineers can get to the bottom of things like this without having to pick thru a pile of exe's and dll's that don't even get used in the OSD?

Any help we can get on this would be much appreciated.  Thanks in advance!

6 Operator

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783 Posts

November 4th, 2015 11:00

@Wafflebox306,

I know I'm a little late here but I spoke with some more-knowledgeable-than-me imaging professionals on your behalf and they found this:

http://en.community.dell.com/techcenter/enterprise-client/w/wiki/8031.dell-command-deploy-faq

Scroll down to item 5. Does that help you out?

7 Posts

November 12th, 2015 13:00

Sorry to come back to you but I'm having problems again.

I installed the windows 10 fall update and suddenly my bluetooth driver keeps crashing, I have the latest intel driver 17.1.1532.1814 installed, I tried to remove it, reinstall it, nothing seems to work, it keeps crashing.

Why is it always trouble when microsoft releases a big update???

7 Posts

November 13th, 2015 01:00

Ok, tried again today and suddenly the drivers were installed and working, still don't get why ms calls it an update, while it is in fact an upgrade, I installed it on my private laptop as well and had to reinstall audio and touchpad drivers again while they state "all your files are untouched." :(

6 Operator

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783 Posts

November 20th, 2015 17:00

Dear Community,

I've done some more research for you regarding the WIGIG card. The following document contains a potential reason why you might see the WIGIG card shown as 'not install' in device manager, after imaging with the Dell CABs included: http://www.dell.com/support/article/us/en/19/SLN300271

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