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Problems getting W10 recovery image
I'm desperately trying to download the Dell Windows 10 recovery image, specifically the 9663HA00_W10x64ROW_HOME(DL)_v3.iso file for my new Inspiron 5759.
Firstly, I have to say the download speeds for this file have been dark ages slow, just a nightmare, it's definitely not an issue from my end.
What size is this file supposed to be? It says while downloading it's going to be 6519 MB but the most I've been able to download is exactly 4,194,304KB. I've downloaded this size a number of times but 'm thinking this can't be correct because when I try to create a bootable usb drive with Rufus I get errors.
I want this file so I can try to install W10 on my new SSD because for some reason I've been unable to successfully clone the original HDD.
Any assistance would be appreciated.
ArtieFufkin
18 Posts
1
June 1st, 2016 12:00
This is infuriating! I keep trying to download this file without success. What is wrong with the Dell servers? There has to be an alternative download source that actually works!
LSUFAN51
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6.4K Posts
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June 1st, 2016 13:00
You can request a recovery image disk in the link below. Click on Customer Support......:emotion-2:
www.dell.com/.../Contact-Information
ArtieFufkin
18 Posts
4
June 1st, 2016 14:00
Thanks but I'd rather just download it and I don't understand why that's proving to be such a problem. This should be a 5-10 minute download.
I could just about live with the slow speed if only the download would actually complete but it keeps failing at various points. Not long ago with one of my attempts I got within literally 4 or 5 MB of completion before it failed, it's like it's taunting me.
This is absolutely shameful on Dell's part.
oxcom
5 Posts
0
June 12th, 2016 17:00
I would very much like to agree with Artie. I have been trying for a few hours now to download said iso file and am also only get to right around 4GB out of 6.5 (listed as the file size). I'm not sure who you all are using to host your recovery images but they need to be fired ASAP. I need this image NOW.
ArtieFufkin
18 Posts
0
June 13th, 2016 11:00
You'll just have to keep trying. I actually succeeded eventually, ironically only after I no longer urgently needed it.
ArtieFufkin
18 Posts
0
June 13th, 2016 13:00
Yes, 6.36 GB more accurately.
oxcom
5 Posts
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June 13th, 2016 13:00
Just curious, when the ISO completed... was it actually 6GB?
oxcom
5 Posts
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June 13th, 2016 13:00
What a POS. I'd say I have tried at least a dozen times since last night on multiple PCs. Every time the download manager says completed at 4.1GB. Funny thing is, if you mount the "completed ISO" it thinks it is 6GB. I think Dell needs to check the hosted file on their side for corruption.
ArtieFufkin
18 Posts
0
June 13th, 2016 14:00
Yes I had multiple attempts stop at that same 4.1GB point also. It's bizarre that they can be so incompetent with something that should be so simple. Are you trying to download the exact same file as me?
oxcom
5 Posts
0
June 13th, 2016 15:00
That I am... 9663HA00_W10x64ROW_home(DL)_v3.iso
Justin805
3 Posts
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June 16th, 2016 11:00
Having the same problem, can anyone upload this to a decent server for download?
PAPPL
10 Posts
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June 20th, 2016 07:00
I can't download the Windows 10 Recovery Image for Dell XPS 13 9350.
Progress bar stays at 0%, tried multiple times since days.
Link to downloads.dell.com/.../9663HA00_W10x64ROW_home(DL)_v3.iso doesn't work.
:(
lulawrence
1 Message
0
June 27th, 2016 06:00
what folder does this file download to? it does tell you anywhere; and I can not find it.
oxcom
5 Posts
0
June 27th, 2016 07:00
If I remember correctly, it defaults to %userprofile%\Downloads
LGANDRADE
1 Message
0
December 3rd, 2016 07:00
I know this thread is a bit old, but for me, after all downloads problems (exactly the same file), the way I managed to solve was initiate the download on opera browser (android), there I can get the full download link. Then I copy and paste into DAP and suceeded getting the 6.36Gb file (please note you must copy and paste within 1 hour, or the link will expire). But now when I boot, it finds the flashdrive, but as soon as it starts, I get the message: NO HARDDRIVE FOUND, and I click ok and the computer shuts down. (Yes, I have a Toshiba 512GB SSD). Any hints? Thanks a lot !