I am extremely frustrated with the issue my computer has developed ever since I upgraded to Windows 10. I have a Dell Inspiron 7537 and any time I try to close my laptop lid, thus activating the sleep mode, the monitor turns off but the computer does not fully go into sleep mode. I can still hear the fan running and my light-up keyboard remains lit. In addition, if leave it with the lid closed for a long time, upon attempting to wake the computer, I find that it is overheating and won't wake up. I have to hold down the power button and force shutdown. Because of this issue I resorted to powering down the laptop, however, I experienced similar problems. When I click the Windows key and elect the Power - Shut down feature, I get the same problems as described above.
I have tried everything to resolve this issue. I have updated all my drivers, including video, bios, chipset, etc. I have uninstalled Intel Rapid Storage Technology Driver. I have tried changing all the power options to high performance, then balanced performance, etc. I have contacted Dell support who have run all sorts of scans but no resolution. I have contacted Microsoft Answer Desk several times and they have been completely useless. Very quickly you can determine that they don't know what they are doing. One agent suggested that I simply create a new account. When that didn't fix the issue she disconnected the remote connection.
Can someone please help? Any suggestions? Even if it's to tell me that it is an issue that currently doesn't have a solution but will eventually. I feel like I'm going nuts Googling solutions that never work.
I had the exact same issue I know how frustrating it can be. Initially I removed my video/graphics driver and installed the driver compatible for Windows 8.1- 64 bit (from dell driver download page). It resolved the issue. Few days ago I installed the updated driver for windows 10 64bit, posted in the dell driver page. Still it is okay and sleep/hibernation is working properly, I think it should also work for you. Please let me know if it works and if you need further assistance.
i got 3542, and there are other systems that this advice has helped.
this is only for people who have upgraded to win 10
go to control panel
intel rapid storage
intel security assist
intel management engine
u may have to go to " advanced system settings" (after opening control panel, type advanced system settings in search, the upgrade options are under the hardware tab) and make sure Microsoft is not automatically upgrading ur drivers.
Thanks for the help Nazmul,
I tried this fix and it worked at first. After about four days, I was getting ready to thank you when the problem surfaced again. At first it was only happening a few times randomly. But after a few more days it was back to the original issue.
Sorry to hear that! Have you tried installing the latest driver from Dell site? If not then remove your current driver and also remove all files related to that driver. Then try installing the latest driver. It may work. Good luck.
That is exactly what I did. I completely uninstalled the Intel and NVIDIA video/graphics drivers and reinstalled the latest respective drivers from Dell. I'm going to try jessy.holiday's fix.
I had similar issues after upgrading to the latest BIOS version A09. After many hours with Dell techs and resetting my system and reinstalling Windows 8.1, the issue persisted. I found a thread (en.community.dell.com/.../19665284) which suggested downgrading the bios to A07. The older Bios can be found at downloads.dell.com/.../inspiron-11-3147-laptop.html.
Once you install bios version A09, the system will give you a a blue screen boot error when it restarts. after restarting once or twice it goes to diagnostic mode and you can do a reset (reinstallation of Windows 10) with the option to keep your files (although you lose you installed programs)
Although this question is 2,5 years old, it still occurs on my Win 10 (no upgrade) Dell Latitude 7480. I did all driver re-install and upgrade as described in this thread, but nothing helped and my company's IT gave up.
Then I found a workaround - annoying but so far my best option:
And believe it or not - no settings ended up changed, but they now seem to become "active": when I now close the lid of my laptop, the behavior actually follows the settings I had configured for it (in my case: "Do nothing").