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SupportAssist Optimization Module
I recently installed SupportAssist on a computer (Inspiron 620 w/ Win 10 vers 1709) that didn't have it. I think it installed properly. The Hardware Checkup, Drivers and Downloads, and System Info modules seems to work just fine, but the Optimize My System module is greyed out on the Home page. I can't find any way to turn it on. Is there any way to get it working? I use the Optimization module on my other computer and I'd like to have it on this computer too. Thanks.
Mary G
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January 15th, 2018 08:00
Support Assist is not for all operating systems or all models. On the 620 model, it is for windows XP to Win 8.1. Uninstall it. Expand all the info on this page-- http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=9M7M5
There are no Dell updates for windows 10 on your model. Windows 10 runs fine on the 620 so skip the Dell drivers.
stoneyc
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February 18th, 2018 12:00
I had a program installed called reg organizer once I uninstalled it and rebooted optimize my system was no longer greyed out and I was able to run it
Annie70
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February 19th, 2018 08:00
You can try this. Open Support Assist and click on settings nears the top right. Click on Checkup, Do you have a check at: Enable Scheduled Scan?
From Dell:
Enabling automatic optimization
Prerequisites
Steps