Windows Hello, BIOS setting, PTT on fix

Question

I start this in case it helps someone....  Windows Hello and Pin stopped working after hours with Microsoft support we eventually got the Pin to work by creating a new account but not Hello. It whent through the motions of setting up if no Pin was set but it then asked for a Pin, I set a pin but then nothing saved. If a Pin is set before setting up Hello you don’t get the option to start face recognition. I eventually looked at Bios after reinstalling a SSD I had upgraded 3 weeks earlier expecting it to work (it had worked ok for almost a year) but no it came up with same pin and Hello issues. This ruled out any windows update etc. Dell inspiron 7-7779for me the resolution was to go into BIOS setup (F12 on bootup) open security tab and select PTT Security and select PTT (Platform Trust Security) ON. i rebooted and setup Hello, it let me set it up all ok this time.i have rebooted several times and each time it has recognised my face and signed me in. I Assume some update Bios or other had switched it off.i also assume that a similar fix would work for other systems, all be it the details may be different but checking your BIOS would be a good place to look. I hope this helps you fix your problems.would be interested it this is a Fix for all regards John

jkwebb · Accepted Answer

some background info.

i gather that PTT is where it stores the Biometric login info as it needs to be there before windows boots fully.
Here is a link to intel info.

https://www.intel.co.uk/content/www/uk/en/support/articles/000007452/mini-pcs.html

John

Windows General

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