a problem occurred while creating the recovery drive

Lqiu,

At the link below is a link with information to create the Dell Recovery,

How to create and use the Dell Recovery & Restore USB drive

Create Windows 10 recovery media for your Dell computer

Tutorial From TenForums -How to Create a USB Recovery Drive in Windows 10

NOTE: Back up system files to the recovery drive will require that the USB flash drive is large (at least 8-16 GB) enough for this. 

Checking this option will give you a Recover from drive Troubleshoot option in advanced startup that allows you to reinstall Windows from the recovery drive.
Some people are getting a We can't create the recovery drive - A problem occurred while creating the recovery drive error message with Back up system files to the recovery drive checked.
If you have this issue, then leaving Back up system files to the recovery drive unchecked should allow it to successfully create a recovery drive. 

Restore your Dell computer to the Dell factory image using recovery media

If you have created recovery media and need to use it (because the hard drive was replaced or the pre-installed recovery partition is not available), you can restore your computer to factory settings by following these steps:

1. Insert the recovery media into a USB port or a DVD drive, depending on the format you used to create the recovery media.
2. Power the computer off.
3. Power the computer on and, at the Dell logo screen, tap the F12 key several times until you see Preparing one time boot menu in the top right corner of the screen.
4. At the boot menu, select the device under UEFI BOOT that matches your media type (USB or DVD).
5. Select your keyboard language.
6. At the Choose an option screen, select Troubleshoot.
7. Select Factory Image Restore.
8. Follow the on-screen instructions to complete the reset process. This will take some time and your computer will restart.

Windows Recovery Environment.

Windows Recovery Environment (Windows RE) is a recovery environment that can repair common causes of unbootable operating systems.

Windows RE is based on Windows Pre-installation Environment (Windows PE), and can be customized with additional drivers, languages, Windows PE Optional Components, and other troubleshooting and diagnostic tools. By default, Windows RE is preloaded into the Windows 8.1, Windows 10 and Windows Server 2012 R2 installations.

How to Access Windows RE.

Users can access Windows RE features through the Boot Options menu, which can be launched from Windows in a few different ways:

• Select the Settings charm > Power, and then hold either Shift key while clicking Restart.
• Select the Settings charm > Change PC settings > Update & recovery > Recovery. Under Advanced startup, click Restart now.
• Select the Settings charm > Change PC settings > General. Under Advanced startup, select Restart now
• At the command prompt, run the Shutdown /r /o command.
• Boot the System by using recovery media.

For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number.

I just got a Inspiron 13 5000 that was giving me the same error message  I am using a 32 gig card so I know I had enough room. After trying it twice I decided to reformat my card hoping that would help. I used the long format not the quick format  After the format I followed the create recovery drive process again and it worked. So I solved my own problem. Try it.

Still get the same message even after unchecking the system files box.

Run reagentc.exe /enable from an elevated command prompt. The recovery may be disabled by an inadvertent tick or shut off by an admin.

Brand new XPS15 was having the same issue. I did both the full (long) format (NTFS) as suggested by dkend as well as running the command suggested by MarcoB2981 and sure enough on the next go-round it worked. I'm not sure which did it, perhaps both, but it completed.

I can also tell you if you put in a USB drive greater than 32GB it will create a 32GB partition and leave the rest of space unallocated. I'm not sure if it is smart to make a 2nd partition to use for storage or not, not going to risk it, but seems like no reason to use a drive greater than 32GB. 

Thanks everyone for the help, not sure I ever would have guessed either solution. 

How long did your full format take, because mines taking forever?

Format never finishes on physically bad drives.

I did both the full format in NTFS & run the command line suggested by MarcoB2981, but still no success. My flash drive is a newly-bought (less than 6 months old) Sandisk cruzer fit 32gb (usb2). So, what should I do next.....?

Sandisk is one of the units that is often counterfeit.

This is why I insist on buying retail because if its fake you can get refund.

The best way to reinstall is to use OEM system builder DVD and Internal Sata or USB2 DVD drive.

https://www.newegg.com/microsoft-windows-10-pro-64-bit-reinstall-recovery-disc-only-no-license-key-included/p/N82E16832350238

The disk works fine on Dells from 2006 to 2020.

F12 Boot with secure boot set to off.

The disk for home or pro is identical.

This drive is the specific model I recommend and it works on every dell I own from 2006 to 2020

https://www.bestbuy.com/site/lg-8x-external-usb-2-0-blu-ray-disc-double-layer-dvdrw-cd-rw-disc-rewriter-black/9243009.p?skuId=9243009

You dont need that if you have internal optical drive.

thank you Speedstep for your reply. I'll try to run complete chkdsk to the flashdisk. If it's still not working, I will try it with another flahsdisk (of course, from another brand).

HI,

Does the Laptop pick up the Prod Key by itself somehow in Firmware using the CD?  Or do i need to retrieve it somehow?

what product key? you can use "Nirsoft produkey" if you're looking for windows product key ; if it's dell service tag number, you can use "Dell OS recovery tool"

WIN7 key is on COA.  8 and up is in bios.