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September 24th, 2021 13:00

Windows 11 Update on XPS 15 9570

Hi, 
My Xps 15 just received Windows 11 update but when the download completes it rolls back the installation just after the installation starts. What could be the reason fo this and what might be the fix? 

Moderator

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27.8K Posts

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463 Points

September 25th, 2021 07:00

We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

1 Message

September 29th, 2021 20:00

Is windows 11 update now available via Dell support assist?

5 Posts

September 29th, 2021 22:00

No. It was windows update 

1 Message

October 7th, 2021 08:00

Did you sort this? I have exactly the same issue.

2 Intern

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243 Posts

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2 Points

October 7th, 2021 15:00

Download the Microsoft PC Health Check app that checks for compatibility and see what it says.

5 Posts

October 8th, 2021 05:00

It says my computer is compatible. 

5 Posts

October 8th, 2021 05:00

No, I am sticking with windows 10 for now. 

2 Intern

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243 Posts

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2 Points

October 8th, 2021 18:00

How are you downloading Win 11 update?

5 Posts

October 10th, 2021 17:00

via windows update

2 Intern

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243 Posts

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2 Points

October 10th, 2021 18:00

I've found a few things that could cause a failure - oftentimes it is a memory issue or a space issue. I generally do the following and most often have success:

Run Disk cleanup

Run Task Manager and see if there is anything running in the background

Check your startup items. Disable most everything that isn't absolutely required.

Reboot the computer twice

Try the install again

 

2 Posts

October 28th, 2021 14:00

welcome to bugiest and slowest os ever made ! 

2 Intern

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243 Posts

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2 Points

October 30th, 2021 13:00

@nibruki  -  that would be ME - the weirdest version of Windows ever. I've found the upgrade from 10 to 11 to be seamless on multiple machines. A few minor glitches but nothing significant.

February 23rd, 2022 13:00

I had the same issue, for months whenever I would reboot it would try to install, and then fail and when it turn back on it would turn back the changes. After that, it actually failed and update and wouldn't get past the login screen. So I had to reinstall Windows all together. Now, windows update says it's fully up to date even though it's Windows 10, so I think what actually happened is the windows 11 update for the XPS 15 9570 is not ready yet. The PC health checker or whatever does confirm that it's compatible, but even the Windows site says that the 9570 is not yet ready/supported. Hope this helps!

February 23rd, 2022 15:00

I had this issue for a while and tried every suggestion I could find, receiving 3+ different types of errors on different attempts of the upgrade. 

The only thing that fixed this was to reset/re-install of windows 10 before attempting to update.

There likely was a conflict with a specific application, but I couldn't find a good way to identify which was the issue, so a reset was necessary. 

March 10th, 2022 15:00

UPDATE: Today 3/10/22 I opened Window's update checker and there is an optional banner about updating to Win11. I haven't tried yet and am not sure if I want to, though I don't think it will give me any issues as recently I had to re-install Windows fresh (Win 10).

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