Caps Lock disables text boxes

Hi victor93rs,

I suggest you to uninstall and reinstall the Quickset Application.

To uninstall the Quickset follow the below mentioned instructions:

1. Open Charms search box and type “Control panel”. Select “Programs and Features” and press enter.
2. In the “Programs and Features” window, right click “Quickset64”, click “Change/Uninstall”.
3. Follow the on-screen instructions to complete the uninstallation.
4. Restart the computer.
5. Visit the following website: http://dell.to/17F08dH
6. Enter the Service tag of the computer in the box provided and click “Submit”.
7. In the next page, click drop down arrow to select the Operating System which is installed in the computer.
8. Under category Application, select the Quickset Application accordingly and click “Download File” and save the file on desktop.
9. Run the downloaded file and restart the system.
10. Check the functionality of keyboard.

Please reply for any further help.

Another detail is that this laptop was "manufacturer-refurbished". I bought it on Best Buy.

When I uninstalled Quickset, the problem disappeared. 

But after re-installing it, following your instructions, the problem came back.

I was told in another forum to try creating a new Administrator Account, The problem isn't present (on that account), but still appears on mine.

What do you think might be the cause then?

Thank you! :emotion-2:

Anyways, thank you all for your help! Finally I decided to uninstall Quickset, its funcnionalities aren't indispensable.

May the Lord bless you!

Hi victor93rs,

Uninstalling the Quickset application will stop the functionality of the shortcut keys. The issue is with the user account. I suggest you to create a new  Administrator User Account and transfer the files from your old User account to the New one and then delete the old User account.

Please follow the below mentioned steps to create a new Administrator User account:

1. Click “Start”, type “User Accounts” and press enter.
2. Click “Manage another account”.
3. Click “Create a new account”.
4. Type the name you want to give to the new user account, click administrator account type, and then click “Create Account”.
5. Restart the computer and login into the new user account.

Hope this helps!