Can't install Sonic/Roxio CREATOR MyDVD Plus Combo Dell Edition - Windows Hangs

Question

I’m having a major problem getting the Roxio Creator MyDVD Plus Combo (Dell Edition) software to install.  Here’s my situation. I have a new Inspiron 9400.  Like many other Inspiron owners, I was having BSOD problems.  Per Dell support (and many messages on the support forums), one of the solutions was to de-install and re-install Sonic.  Apparently, there is some problem with the pre-install of the software.  The good news is that the BSOD issues went away.  The bad news is that I can’t get Sonic re-installed.  Here’s what happens. I de-installed Sonic using add/remove programs.  Per other posts on Dell support and on Sonic’s site, add/remove programs does not do a 'clean' uninstall, and there were some additional steps to take (like deleting the Sonic folders in c:\program files\common files).  I ran my registry cleaner to make sure there wasn’t anything else left. Just to be safe, I rebooted to have fresh start, then inserted the CD dell sent me with my computer (I purchased the ‘deluxe’ package).  The CD looks to be from Sonic and reads 'Roxio CREATOR MyDVD Plus Combo'.  It is version 7.x.  The install has several options.  I chose the 'complete' install option.  Everything seems to progress normally and runs successfully to completion.  At the end, the install process indicates a restart is needed.  Here’s were things go bad: When the computer restarts, Windows hangs at the point where the two-tone blue screen with the small Windows XP logo and text that reads 'Windows is starting up…'.  Normally, this screen would show up for a few seconds, then the text would change to say 'Welcome' and then the desktop shows up.  However, it hangs at the 'Windows is starting up…' stage.  At first, I thought I wasn’t being patient (thinking it might be finishing up the install).  However, after seeing it hang there for 10 minutes with no disk activity, I knew it was stuck.  At this point, the only option I have is to go into safe mode and do a system restore to the point before I started the installation. I’ve gone through this process three times and get the same result.  One of the more frustrating parts of this story is that Dell tech support suggests I just restore the system to the factory state.  I have no desire to do that, but furthermore know that doing so would cause the BSODs to happen again (requiring me to remove Sonic again…then I’m likely to be back in this same situation). My questions are: a…Has anyone else had this problem? (Was there a resolution?). b…Is there any value in running the 'typical' install vs the 'complete' install? c…Is there any reason to believe that performing the installation again, but instead of rebooting at the end, I download the dell Sonic fixed (82MB file zipped!) and applying that before the reboot? d…I don’t know if there’s any truth to this, but I wonder if there’s some problem with the fact that Win MCE uses Sonic Encoders and their presence and drivers cause some soft of conflict.  The problem here is those Sonic drivers are part of the OS image (and you can’t de-install them anyway because the MSI file is missing).  Does this make sense to anyone? e…Has anyone had much luck with Sonic tech support for Dell issues?  I’m wondering what they’ll say when the software is 'Dell Edition'.  Are they better than Dell support? I’m frustrated and just don’t know what to try next.  I’m going to be calling Dell customer care to see if I can get this escalated somehow.  If that doesn’t go well, I’m going to see if I can at least get my $ back so I can go purchase another piece of software.  I would prefer to use Sonic since I’ve used it before and have several projects created in that software. Thanks advance for any suggestions, input or help you may be able to provide.

chuket · Answer

You might consider using Nero instead. I don't have a laptop but Nero 6 runs well on my desktop. I dumped Roxio back in Win 98 days as it always crashed. You can get Nero 6 from here for under $10:

http://www.pricegrabber.com/search_getprod.php/masterid=894660/qlty=o

There is a newer version (7) but I have never used and can't recommend it, enter Nero in the search.

http://www.computersworth.com/search.cfm

Chris_M_Miller · Answer

I did get some resolution on this.  However, it's not what I would have preferred.  Here's the story:   After several attempts, I could not get the Dell Edition of Roxio Creator (from Sonic) to work.  So, I had Dell give me my $ back for the software and turned around and bought Roxio EMC 8 directly from Sonic's web site.  I was able to install it just fine.  And, after applying Sonic's rxfix.exe patch avoid conflicts with my virus/spyware software, everything appears to be working fine.      It's too bad the pre-installed software from Dell (and the CD they sent me) didn't work and they were unable to help, but at least I'm back in business now.  The hardware is not the problem.

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