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20 Posts

July 25th, 2012 03:00

Hi Robin, thanks for your attention.

In the first place, my HDD was partitionned in two "virtual drive" : in the first virtual drive there were several partitions :

EFI partition, Recovery Partition,and C partition in NTFS ; in the second virtual drive there was one partition in ntfs planned to data.

First I've used the windows tool to modifie these partitions : format the entire second virtual drive, and reduce the C partition. No problem after this manipulation.

An other manipulation after these : the C partition has been reduced by an asus tool and it seems it has caused an error on the boot manager.

First I tried to repair several time but without success. After I tried to restore and I had the same problem like my last tentative (the re-install of windows) : The installer and the restorer cannot read the table of partition.

So in response to your second point : I cannot select the partition to install windows in because the table of partition doesn't appear! It's an empty table.

Finally, I have in my possession the Dell CD :

"Operating System already installed in your computer"

Reinstallation DVD, Windows 7 Professional SP1, 64-bit

May be the missing drivers are in this dvd but I don't know where exactly.

Thanks in advance for your help.

julie

1 Rookie

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20 Posts

July 25th, 2012 04:00

Hi, thanks but I have not the driver cd! It's my problem since beginning.

I can't follow these steps because I haven't drivers. in the dell support site I found just executable file which can load driver only in an operationnal operating system.

Do you know where I can find the real file of drivers?

Thanks in advance

Julie

9 Legend

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16.3K Posts

July 25th, 2012 09:00

The most important part of this is your controller.  WHICH controller are you using?  H310?  H710?  Or the onboard SATA ports?

1 Rookie

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20 Posts

July 26th, 2012 00:00

My controller is PERC H310, why is important?

One another person have proposed me to solve this problem to : disable the RAID option in my bios. And install my OS windows on one HDD and after installation, enable the RAID option. Is it a good solution and is it safety (my RAID configuration will kept at the original state?) ?

Thanks

9 Legend

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16.3K Posts

July 26th, 2012 18:00

Why is which controller you have important?  Because that is what is controlling your hard drives.  Windows doesn't know how to talk to that controller, so it needs a driver; there is not one driver for all controllers, so you have to make sure you get the driver for the right controller.

http://www.dell.com/support/drivers/us/en/04/DriverDetails?DriverId=1DV4H&FileId=2984740710&DriverName=DELL%2CPWA%2CCTL%2CSAS%2CH310%2CADPT%2CFH%2CPWS%2C5.1.119.64%2CA00&productCode=precision-t3600&urlProductCode=False

The above driver must be downloaded and run to extract its contents; the contents can then be put on a flash drive or burned to CD.  When Windows says it can't find any drives, then you must use the Load Driver link in the bottom-left corner, then browse to the location you put the extracted driver files.

If you WANT RAID, you MUST configure it in the CTRL-R utility during POST; you can NOT configure RAID after installing.

The method that "other" person mentioned will NOT work - they obviously do not understand.

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20 Posts

July 27th, 2012 01:00

Thanks, I found my driver just before your answer! Effectively I've tried to disable the RAID option and it didn't permit me to install windows!

In the installer, now a can load the driver. but windows doesn't want install in GPT partition. To solve this problem, it seems that I must boot in my installation CD in UEFI mode. I can do this, but in this booting mode, the loader of my installer down and the pc reboots.

My last possibility is : recreate an installation CD with my driver in. If it runs, I'll post it because it can help somebody.

Thanks.

Julie

9 Legend

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16.3K Posts

July 27th, 2012 09:00

Windows can ONLY boot to a GPT disk IF:  1) it is a 64-bit version of Vista/7/8/2008, and 2) is installed on a UEFI-enabled system.  GPT is also required for disks over 2TB.

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