Dell MediaDirect: Upgrade to version 3.53 doesn't work

Question

Hi, I have a little problem. After updated mediadirect 3.5 to 3.5.3 in windows Vista, the MediaDirect button on myDell Inspiron 1420 stop working. Now I get the MediaDirect loading screen, then it goes black, and thennothing else. I can turn it off by pressing the power button and it initiates the shut down sequence properly.But I don't get the MediaDirect menu anymore. The only way I can use Mediadirect button is after I logged in on Windows Vista. Anyone have any ideas? Thanks in advance

dgkpcon · Answer

Insert the media direct cd and see if it will either repair/reload in windows.

Larry R · Answer

There should be a Media Direct Repair Utility on the support site for your system as well.

esquire · Answer

Larry, I can't find this repair tool for my 1420.  Can you post the URL?  Thanks

Larry R · Answer

Out of curiosity, have you already tried installing the SDHC patch for Media Direct? I'm not sure if it would address the problem you are having, but it shouldn't cause any additional problems.

I checked and did not find the utility, so I am probably remembering the one for the previous version of Media Direct. Booting into Windows and running the Media Direct CD as dgkpcon suggested does the same thing, however.

Cintia · Answer

Hi, I tried to run cd Media Direct into windows as you suggested, but I keep receiving this message: 'Installation Error'. Do you have some other suggestion?

Windows General

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