Dell Support Center 2.0 download Icon

Dell seems intent on not letting you control what's on your computer.   And I thought AOL was bad.

Last time I tried it as an experiment for another poster I just let it download, and then went back into add/remove and uninstalled the whole lot (both old and new).  But I think I'm going to try again and see if there isn't a manual way to take care of it.

My first thought would be to see if you can right-click the old Support Center icon (the orange E), then use the settings to stop it from running in the tray at startup.

---

Thanks for the reply Alexandra.  I took your suggestion, right clicked on the old orange icon and removed it from Startup but unfortunately the new download icon is still showing up in the tray.  The only thing gone is the old orange icon.  Do you think it would remove the new icon if I were to go into "add/remove" and remove the original Dell Support Center?    I realize what you are saying in regards to "letting the new one download and then removing it" but I've read of so many people having trouble with the download itself and it taking hours so I hate to even go that route it I don't have to.  Any advice would be appreciated.

I'm not sure if it would or not.  The thing is, I downloaded and reinstalled the old 3.4 again to try and duplicate it, but now I don't get the icon anymore so I can't play with it.  As I recall, the 2.0 nag icon came up when you selected the "download later" option - but now, all I see is a "get it" option that only goes to the download page, just like it used to.  Which makes me wonder if Dell's  "fixed" it.  Wish I hadn't been so impatient when I did see it a couple of days ago.

 

What you can do (if you're comfortable with it) is see if you can identify it in your startup.

 

Start -> Run -> type msconfig

Go to the startup tab

Look for items that originate in one of the Dell folders by looking in the Command column  - sprtcmd and dsagnt are the 2 that run the Dell Support Center when the PC starts up.  See if you can find a 3rd one and uncheck it in the startup list. XP will nag you and warn that you're doing a selective startup - just click "don't show again" . 

 

And if it makes you feel any better, I've downloaded and uninstalled the thing about 4 times now with no problem.  Though if you've got dialup, I can see why it wouldn't be much fun.

 

 

Another thought just occurred to me - you could try a system restore to a date before the icon popped up, then disable and uninstall Dell Support. 

Alexandra, you're pretty darn smart!  It never occurred to me to do a System Restore. 

I did a restore back to january 2, and sure enough the download icon was gone.  I then went into Add/Remove programs and deleted the original Support Center.  No more download icon.

Thanks for all your help!

:smileyhappy: