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August 10th, 2004 08:00

Norton Products and Windows XP-SP2 Upgrade

For those using Norton Internet Security, Norton Antivirus and other Norton products AND who are upgrading to Windows XP-SP2, Symantec is releasing a patch so the Windows Security Center has full info on Norton products. Here is the link for downloading this patch which will be available today, 10-Aug-04 for English versions. Other languages will be issued soon.

http://service1.symantec.com/SUPPORT/tsgen...&src=ivr_na_con

2 Intern

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587 Posts

August 10th, 2004 09:00

Rather than a download link it seems to be just a news article, Symantec says the download will be available thru the LiveUpdate feature, quote: 

"Consumers will be able to download the SP2 product update by clicking the LiveUpdate icon found in their Norton security software."

Thanks for the link.

2 Intern

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4.4K Posts

August 10th, 2004 14:00

It also says:

Symantec encourages its customers to install the product update prior to installing SP2 in order to avoid incorrect reporting from Windows Security Center.

So check Live update before installing SP2.

2 Intern

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593 Posts

August 10th, 2004 14:00

I'm thinkin that's just a cosmetic thing.  Symantec doesn't want their customers to think something is wrong with NAV if they don't install the update before SP2.  It's my understanding that the update will fix the problem after the installation of SP2 as well.

2 Intern

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587 Posts

August 10th, 2004 14:00

That Symantec recommendation brings some conflicts...what if you clean install WinXP with SP2 integrated? Then you are forced to install the product update AFTER installing SP2....

2 Intern

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587 Posts

August 10th, 2004 15:00

Yes, from what Symantec describes the update only brings a fix for the SP2 warning to recognize their products (if definitions are up to date, if NAV,firewall and LiveUpdate are turned on, etc), so one can even claim there's no need for the update if one doesn't care for this cosmetic fix.

2 Intern

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4.4K Posts

August 10th, 2004 15:00

Yes, but I agree with Alevasseur, that the Symantec fix would work just a well if you install it after SP2. In your scenario (clean install) you would have to reinstall NAV and use live update to get it updated anyway, so it would reinstall the fix (after you'd got over the problem of getting your current subscription reinstated). Until you did so SP2 would not recognise your NAV, but knowing about the fix, such a message would not worry or confuse you.

199 Posts

August 10th, 2004 18:00

Symantec says the update will be available today, but so far I've no luck in getting or finding it.

90 Posts

August 10th, 2004 18:00

It does not matter if you get the 'fix' or not. SP 2's new security center should recognize Nortons antivirus and its firewall (it did on mine). All you have to do is switch off MS's firwall and antivirus. No problems.

81 Posts

August 10th, 2004 20:00

CruiserMD,

You are correct in that SP2 does see that you have Norton's firewall and antivirus installed; however, it does not recognize the "status" of either.  That's a big difference.  It should be detecting if the firewall and antivirus scanner are active or deactivated.

81 Posts

August 11th, 2004 05:00

If you run Norton LiveUpdate, you should now receive the program update which permits the XP-SP2 Security Center to detect the status of NIS and NAV. 

If you have Process Guard on your system, BE SURE to turn off Protection prior to running Norton LiveUpdate. After the update is installed, be sure to turn PG LiveUpdate back on.

199 Posts

August 11th, 2004 06:00

Humm, Maybe the answer is that I'm using an older version than 2004. I'm still using 2003 Professional.

81 Posts

August 11th, 2004 06:00

Hmmm, my NIS 2004 downloaded a fairly sizeable update about 2:30 a.m. (manually initiated with LiveUpdate in Express mode).  Now the XP-SP2 Security Center shows the NIS firewall and NAV present/active/Green ON.  The XP-SP2 Security Center icon in the systray is no longer present because I have met the requirements of a "secure system."

81 Posts

August 11th, 2004 06:00

That could very well be the case.  Looks like this is work-in-progress right now for Symantec for version levels and languages.  Either that or it is a marketing ploy to get people to upgrade their Norton products  .  The 2005 series will be out in a month or so... in beta now.

199 Posts

August 11th, 2004 06:00

Nope, tells me my system is up to date. thanks for using live update.

199 Posts

August 11th, 2004 07:00

I can upgrade for $29 so I may just go ahead and do it. You are probably right about it being a marketing ploy. It sure wouldn't surprise me.

Humm, maybe I should just wait for version 2005.

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