For the past 2 days now ive been trying to reinstall Vista. When im at the 'Completing Insallation' the green progress bar doesnt move. After about 30-40 minutes the screen will go black but i am still able to move the mouse.
If anyone has a solution, or any input it would be greatly appreciated.
Solved! Go to Solution.
Thank you for using the Dell Community Forum.
You will need to install the Sata Driver. On one of the setup screens is an option to install drivers on the lower right side of the screen. Choose this option and put the Dell Driver disk in. The driver it is looking to install is the Intel Matrix Storage Driver. If you need to download this driver and put it on a disk you can click the title below.
Another way to complete the install without first installing the driver is to change the bios setting to ATA. To do this restart the system and press F2 to enter setup. Once there you can TAB down to Onboard Devices and hit Enter. Then tab down to SATA Operation. You will then see at the top of the screen on the right side ATA and AHCI. Change this to ATA. Save the changes and exit out. Once the system restarts you should be able to complete the install. After the install and you have loaded the drivers you will need to go back into the bios and change the setting back to AHCI.
Intel Storage Driver
I have a similar problem, when I start my Dimension E520 i see the blue Dell logo and the BIOS does its part but then before I get to the Vista Login screen the screen goes black and all I can see is my white arrow cursor, and it just hangs there.
I have spoken to Tech Support who say I can either repair Vista or Re-install it - as this happened only this morning I have not had a chance to backup my data - How can I do this without being able to get onto the desktop.?
I was also advised to press F8 and select a repair or re-install option - but when I do this, I cannot see this option, apparently because I have had to re-install Vista once before.
So finally they suggested I use the VISTA DVD and re-install VISTA, however I never recieved any DVD's when I bought my PC (other than a Roxio one) and Dell are refusing to send me another.
What do I do ??
I went to Dell.co.uk and put in my Service Tag to make sure i got the right ones, so now i have the drivers my laptop came with when i got it on a pendrive. When i go to select a driver in the Vista installation first i dont see the file, so i clicked my pendrive and just had that selected. Once i click ok it come up with a window saying
"No device drivers were found. Make sure that the installation media contains the correct drivers, and then click OK."
Iv even unchecked the "Hide drivers that are not compatible with hardware on this computer" and still nothing
Think ill just send it in to be looked at. Thanks for your time anyway
I am having the same problem with my inspiron 1720. I reinstalled the vista with the new disk and left it for all night to load. when I got up this morning it was a blank screen with a pointer. Could move the mouse still. I tried the download and then tried to install the drivers like you said and it couldn't find them when I brought it up. I took it to a Tech guy and he suggested the Hard drive is bad. Could that be the problem? But before I do that is there any other suggestions? Thank you for your time.
For the life of me, I can't make this work. I've downloaded the driver. I've installed it where it asks to repair your setup, It goes through the install, and still hangs every single time at the same place.. after it reboots, and then says continuing installation... it never goes beyond there. I don't know what's different about my 1720, but this solution does not work, unless I'm just not getting it.
Dave aka wagnesium
I was having several issues with my 1720 so decided to reinstall my OS. I would get to the completing installation and it would go no further. I tried to go into safe mode and it hung up at crcdisk loading. Googled error and when to http://thevistaforums.com/index.php?showtopic=39843&hl=. The solution at the bottom helped me get to bare Vista.
Now I cannot load drivers from my system driver cd. I click on extract and I does nothing. I have tried Notebook System Software also but the same. It will not take me to a screen to install.
Hi Dlinger. I had some of the files on the cd tell me they couldn't extract inside the resouce cd interface, in which case I just went to an explorer window and clicked them.. they extracted then. Maybe that would work for you? I finally had to set my SATA to ATA inside the bios and I was able to install Vista. However, I can't go back from ATA tho, or it won't boot. Strange to have to go through all this hassle; you would think they was engineered better.
I just wanted to say that I was having the very same problem and I was pretty much about ready to throw my laptop out of the window (I've never had so much trouble with a computer in my entire life). Instead, I followed the instructions the dell tech left here and alas, my laptop is now up and running!
Do exactly what he says and it should work. You will need your "Drivers and Utilities" disc that came with your laptop. Only install the driver once. It looked as though nothing happened but it did install the SATA driver. I made the mistake of installing it twice the first time and lost my hard drive, so I had to do it again. After you install your drivers, just put the windows installation CD back in the drive and go from there. The rest is pretty self explanatory.
Anyways - good luck ya'll!