Requesting backup media disks question

As per Dell tech support, I was told that I can request a copy of the media discs (including backup disk for OS) for my XPS 8700 by going to www.dell.com/recoverymedia and completing the request form.  The first time I did this I got the message to register my system which I did.  However, when I tried to request the recovery media again, I got the same message.  Tried a few more times and same thing.  I confirmed that my system was registered.  Am I supposed to receive a confirmation email that the recovery media request has been received and the "set of backup discs containing the factory-installed operating system as well as the device drivers and utilities specific to your system" will be sent out or is there a problem with the web page?