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June 27th, 2011 14:00

STOP: 0x0000007E Error After McAfee Update

I have McAfee VirusScan Plus and I am running WindowsXP Professional. 

The McAfee Security Center downloaded an automatic updated on approximately May 31.  The first time I restarted the computer after the update, the display settings were completely messed up - the display was set to the lowest possible resolution and I was unable to change it to a higher resolution.  I tried rebooting, but nothing helped.  After the 2nd or third time I rebooted, and then got an error screen from Windows which read:-

"A problem has been detected and Windows has been shut down to prevent damage to your computer"

The error code that is referenced at the end of the message is:-

STOP: 0x0000007E (0xC0000005, 0xD934D184, 0xBA516D44, 0xBA516A40)

Unfortunately, I have not made major changes to my computer and thus have no system restore points and hence cannot do a system restore.

I tried deleting McAfee, but I was unable to completely delete as per the instructions on the McAfee site.  I was able to remove it via Windows Control Panel Remove Programs, but the software from McAfee was unable to complete the job.  I reinstalled McAfee, and the problem persists.

Fortunately, I am able to run Windows in Safe mode, but that is obviously not a desirable outcome.

I am running a Dell Precision Workstation 490. 

CPU Quad 2.33 GHz Intel Xeon(R)  E5345

IE Version 8.0.6001.18702

Network Card Broadcom NetXtreme 57xx Gigabit Controller - McAfee Core NDIS Intermediate Filter Miniport

I was initially running SP2 but upgraded to SP3 - no help.

I have noticed the following errors showing up in the Event Viewer:-

The COM+ Event System detected a bad return code during its internal processing.  HRESULT was 8007043C from line 44 of d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp. 

And, one incident (on 6/16 - unfortunately, the logs on System only go that far back) of :-

The following boot-start or system-start driver(s) failed to load:

AFD

Fips

intelppm

IPSec

mfehidk

mfetdi2k

MRxSmb

NetBIOS

NetBT

RasAcd

Rdbss

Tcpip

 I appreciate any assistance that anyone can provide.