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sawsharp

1 Message

9520

May 21st, 2007 04:00

Pc-cillin 14 Blue screen errors

I have had this insprion 9400 since xmas and have had nothing but trouble. Dell replaced everything except the cpu and then gave up and sent me a new unit. Now the new system is doing the same thing.  I keep getting the blue screen of death which reads:
 
DRIVER_IRQL_NOT_LESS_OR_EQUAL
Stop: oxooooooD1 (oxoooooo70,oxoooooo02,0x00000000,0xB92AA401)
bcmw75.sys
 
I have restored, reloaded, reformated then received new disks and started all over again. This last time I ran without any virus scanner for a few days and no blue screen. Then I loaded Pc-cillin 14 and within a few hours I got the blue screen again.
 
While I must say Dell has tried hard to fix my problems but none of the techs, and I have talke to 14 of them, can figure this out.
 
I am running Windows XP sp2  Media edition with all downloads.
 
Is it Pc-Cillin or is this just a quirk? I hate to run without virus protection.
 
HELP Please.

Gmanson

2 Intern

 • 

508 Posts

May 23rd, 2007 02:00

Reboot in safe mode and try to uninstall it in normal if you can but try to uninstall. To boot in safe mode: 1. Go to start. 2. Look for run. 3. Type in msconfig. 4. Look for the BOOT.INI tab. 5. Look for /SAFEBOOT and check it. 6. Click apply then click ok. 7. REstart your pc. 8. Get into safe mode and uninstall the program. (Note: You need to be in administrator account to do this!) 9. If successful make sure folder is gone and install AVG or Avast-Does have problem with zonealarm or did. Look for the free version and you should be fine. 10. To get out of safe mode go back to msconfig/BOOT.INI and uncheck safeboot and click apply and ok then restart. After all that do a defrag. Then open up my computer and look for your c drive. Open up the windows folder and clean out the temp and prefetch folders and restart also. I am recommending this cleanup of these two folders be done at least once every six months.

Fox_

99 Posts

May 23rd, 2007 10:00

sawsharp,
To get into Safe Mode, PLEASE!!! use this Microsof link.
How to Start in Safe Mode

Also these three to trouble shoot.
http://support.microsoft.com/kb/310353/
http://support.microsoft.com/kb/324103
www.kellys-korner-xp.com/win_xp_stop.htm

You might even post a HJT log for the Experts to review, jump over to that board and give it a try.

Sincerely,
Fox

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