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December 12th, 2006 07:00

Smartbridge Alert

Subsequent to downloading Internet Explorer updates I get the following Alert on startup.
SmartBridge Alert:MotiveSB.exe - Entry Point Not Found
The procedure entry point Get Process Image File Name W could not be located in the dynamic link library PSAPI.DLL
Closing thie message box and proceeding has no effect on normal performance. How can I prevent the Alert appearing?

Dell Dimension 4500
Processor Intel(R) Pentium(R) 4 CPU 2.40GHz
Processor Speed 2.34 GHz
Memory (RAM) 512 MB
Operating System Microsoft Windows XP Home Edition
Operating System Version 5.1.2600

1 Message

December 12th, 2006 12:00

To work around this issue, follow these steps:

Search for PSAPI.DLL and rename it to something else, such as PSAPIOLD.DLL. Do not rename the PSAPI.DLL file in your \\Windows\System32 directory.

Restart the computer.

26 Posts

December 12th, 2006 18:00

Thanks for the advice; after a bit if investigation I tracked down the relevant
PSAPI.DLL file. modified the name and it seems to do the trick.
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