I recently tried to use "system restore" to solve a problem on my Inspiron 6400 but, when I tried to run it, nothing (literally, nothing) happened. All the software (rstrui) and links are there but nothing happens. Does Dell not support this function?
Assuming you don’t have a Malware infection (i.e. no other problems/issues?)
Then it could just be a corrupt Windows System restore database?
You will lose all previous Restore points, but if Windows System restore isn’t working then previous Restore points aren’t much use anyway!
So, if all you want to do is to get Windows System restore working again then:
1. Control Panel > right click System > System Restore tab
2. Checkbox enable Turn off System Restore, click OK then Reboot
3. Go back to System Restore tab & uncheck Turn off System Restore, click OK
This will clear the database & re-enable Windows System restore
If you now want to create a manual Restore point (rather than wait for Windows to do it), then use the Windows Restore Point Wizard
Start > All Programs > Accessories > System Tools > System Restore
"Assuming you don’t have a Malware infection (i.e. no other problems/issues?)" - None that I know of!
"1. Control Panel > right click System > System Restore tab" - Problem; no "System Restore" tab.
Quote “All the software (rstrui) and links are there …“??
Not sure, but assume you mean the rstrui.exe file in Windows\sytem32\Restore folder is still present?
OK, now know System Restore tab is missing – possibilities are:
1. A corrupt Windows\sytem32\Restore rstrui.exe file
From Windows Explorer
Navigate to Windows\sytem32\Restore folder
In RHS pane right click rstrui.exe file & select Rename, use say oldrstrui.exe
Assuming you have Windows Service Packs installed
Navigate to C:\Windows\ServicePackFiles\i386 folder
In RHS pane scroll all the way down to the rstrui.exe file, right click & select copy
Now paste a copy of that file in the Windows\system32\Restore folder
Reboot & check for System Restore tab
If present & working then delete the renamed oldrstrui.exe file
If above doesn’t fix the problem
2. Something has changed security policy settings (could be Malware)
Please confirm if using XP Pro or XP Home?
3. Malware (most common cause)
Create a new post in the Malware Removal Forum, click here & let the experts help
If BELL BOY´s advice to replace rstrui.exe from i386 did not work and I know you said that you tried safe mode advised by dg27, but did you try it in safe mode with command prompt. Try this MS article:
If it works, I agreed with BELL BOY that if restore tab is missing could be malware. So check your machine for infections and post in malware forums for advice.
Hope it helps.
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