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27 Posts
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3284
August 27th, 2004 21:00
Trouble removing Dell Support & Dell Support Alerts
Good Afternoon,
I would like to completly remove Dell Support/Dell Alerts from my computer. I've uninstalled Dell Support via my Add/Remove list a week ago to find out it left alot of entries behind. Some files/entries I saw are:
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Common Files\Dell\EUSW\DSlog.exe
C:\Program Files\Common Files\Dell\EUSW\DNgen.exe
C:\Program Files\Common Files\Dell\EUSW\DellExtract.dll
C:\Program Files\Common Files\Dell\EUSW\DDSM.dll
C:\Program Files\Common Files\Dell\EUSW\DellUtil.dll
C:\Program Files\Common Files\Dell\EUSW\ExpressionEval.dll
C:\Program Files\Common Files\Dell\EUSW\ProtoDef.dll
Also a startup entry:
Support.exe located in C:\Program Files\Common
Files\Dell\EUSW\Support.exe.
I've been following the instructions from Dell Software Support (via e-mail) but its not working. They told me to also uninstall Dell Solution which would remove all Dell Support entries. I've did that, but it still didnt work.
Is there any manual removal instructions for Dell Support and Dell Support Alerts? What should I do to have the program completly removed from my computer?
Thanks
-J
UntouchableJ
27 Posts
0
September 1st, 2004 01:00
*bump*
Anyone please?
-J
UntouchableJ
27 Posts
0
September 8th, 2004 07:00
*BUMP*
Can somebody just help me with this and I'll stop posting?
JRosenfeld
2 Intern
•
4.4K Posts
0
September 8th, 2004 13:00
If you've uninstalled via add/remove and bits get left behind (often happens, few software uninstallers clean up properly), you can delete them manually. In any case those bits don't do any harm as they'll not be called upon; they just are a bit of clutter.
If you are comfortable with using regedit, you can also clean up the registry. Again, redundant entries in the registry do no harm. Click start, run, type regedit, click OK. Use edit menu find to search for any keys or values that relate to the now redundant folders and files and delete them (press F3 to resume search after each item found). Or use a program like RegscrubXP to find them for you and let it delete those items for you (bad practice to let any regcleaner just 'fix' everything it finds, use your judgement to select only the items your'e sure relate to that uninstalled software).
You can download regscrubXP from
http://www.majorgeeks.com/download.php?det=2048
Message Edited by JRosenfeld on 09-08-2004 03:24 PM