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5357
June 17th, 2006 00:00
Windows Update problem with Windows Genuine Advantage Notification, KB905474
This Windows Update has tried to download itself repeatedly over the past 3 weeks and fails immediatley with Error Code 0x80242006. I note in my Update History that it downloaded/installed itself early in May, so all these failing recent attempts seem to be unnecessary.
I have checked both Microsofts and Dell knowledge databases and can find no reference to either the problem or the error code. I have also looked through CNET's forum and find some similar entries but no solutions are provided. However, I do note that most of the entries relate to Dell systems so wonder if the problem is associated with Dells OEM version of Windows XP
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Mair
65 Posts
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June 17th, 2006 00:00
I understand the inconvenience you have experienced. Please be assured that I will do my best to help you.
It is important that we attempt to reproduce the error after each step to confirm if the resolution has worked. This will prevent us from having to proceed with additional troubleshooting steps and provide us with feedback to further develop our support resolutions for future customers. Your assist
ance in the feedback process is greatly appreciated and crucial to creating the best support experience we can here at Microsoft.
This issue can occur if an older version of the control has been downloaded to the machine previously and was not installed or failed to be installed. I suggest we go to the Windows Update website ( http://windowsupdate.microsoft.com ), select custom install, select update KB905474 to reinstall the u
pdate again, reboot the computer twice and then see if the issue still persists. If this resolved the issue please let us know. If the issue continues, let's take the following steps to troubleshoot this issue.
If any of the below troubleshooting steps fail, we will need to stop our troubleshooting at that point and you will need to provide us with the problem description, and/or error codes you may have received and we will address that failure before moving forward.
Step 1: Manually install KB905474
=========================
1. Please download the update KB905474 from the following link and save it to your Desktop:
http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/windowsxp-kb905474-enu-x86_4bafa8793e8cdcaf4ba4ffc494df32d496154544.exe
Note: Since the above URL address is quite long, and separated on two lines. Please copy and paste the URL to the address bar to access it, rather than clicking the hyperlink directly. Also Note that this Link is for Windows XP English versions only. If you have another version please let us know.
2. After downloading the update, double-click the downloaded file on your Desktop, and it will launched automatically. Please follow the instructions to install it.
If the update was successfully installed locally, let's go to the Windows Update website to see if it is reoffered again. If it isn't, this issue is resolved and you do not need to proceed with the additional troubleshooting steps below. Could you also please let us know if this step resolved our i
ssue?
If the problem was not be resolved by the above steps, please refer to the following steps to continue our troubleshooting:
Step 2: Rename the Window Update temporary folder called Softwaredistribution
============================================================
The problem may occur if the Windows Update temporary folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be created again once we visit the Windows Update site.
1. Click Start, click Run, and type "cmd" (without quotations) and press Enter. Please run the following command in the opened window to stop the Automatic Updates service.
Type in "net stop WuAuServ" (without quotations) and press Enter.
Note: Please look at the result of running the command and ensure the Automatic Updates service is stopped before we try to rename the folder.
2. Click Start, click Run, and type in "%windir%" (without quotations) and press Enter.
3. In the opened folder, look for the folder named "SoftwareDistribution".
4. Right-click on it and select Rename and type "SDold".
5. Click Start, click Run, and type "cmd" (without quotations) and press Enter. Type the command "net start WuAuServ" (without quotes) in the opened window to restart the Automatic Updates service. Ensure no error message was received. If it was please send that information, message / error code, t
o us for additional research.
Mary G
4 Operator
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20.1K Posts
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June 17th, 2006 19:00
Bkess
4 Posts
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June 17th, 2006 21:00
Underpaid,
Thanks very much for your reply and help. I tried to contact Microsft too, but because my Windows XP is the OEM version they don't provide free support, so refered me to Dell, where I found nothing.
So your help was great, and like you, the instructions in red worked fine. Strange; Automatic Update and at least 8 Manual/Express attempts all failed, but the Manual/Custom method recommended in red worked first time!
JRosenfeld
2 Intern
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4.4K Posts
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June 18th, 2006 01:00
Underpaid,
Thank you for posting the MS instructions. I was not getting an error code, just being offered it each time I went to Microsoft Updates. Renaming Software distribution fixed it for me.