factory image

Hi leonbshara,

Welcome to the Dell Community Forum,

In order to format the computer to the Factory settings, firstly back up the data on your computer as the data will be lost in this process. Once the data is lost, please click on this link http://dell.to/1dKn8YD which has the information, steps to complete the OS format.

Hope this helped

Unfortunately Microsoft have removed the Digital River .isos and replaced them with a non-functional Microsoft Software Recovery Tool which rejects Dell Windows 7 OEM licenses.

This system is quite old and it may cost more to contact Dell Technical Support to get a Reinstallation USB sent out.

I would advise first running the full F12 preboot diagnostics:

http://dellwindowsreinstallationguide.com/f12-preboot-diagnostics/

Then you may try to update Dell Backup and Recovery to the latest version and make a Dell Backup and Recovery USB to restore to the factory settings:

http://dellwindowsreinstallationguide.com/dell-backup-and-recovery-1-8-1-71/

Instructions are for Windows 8.1 but will be similar for Windows 7.

If that fails I would recommend backing up your installation to a Seagate or WD external hard drive using Acronis:

http://dellwindowsreinstallationguide.com/backing-up-your-windows-installation-using-acronis/

Then perform a clean installation of Windows 10 Technical Preview probably 32 Bit for this model:

http://windows.microsoft.com/en-gb/windows/preview-iso

Hold onto the Windows 10 TP evaluation until its finally released. Windows 10 RTM is meant to be a free upgrade for all Windows 7 systems however its not known how Microsoft will allow users to determine eligibility.