system information

Question

When I go through accessories, tools and click on system information up comes Help and support that doesn't seem correct to me or at least on windows me it was entirely different, will someone get me on the right page?? My computer is Dell 4600i w/xp home and the tag number is 9KFQ451   Have a great day toyforme

Denny Denham · Answer

Toyforme

You can get to System Information by going to Start|Run, entering msinfo32 and clicking OK.

If you go to Accessories|System Tools, right-click on System Information and select Properties the entry in the Target block should be (including quotation marks):

"C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe"

Denny Denham · Answer

Toyforme,

See if the problem can be corrected with System File Checker. Go to Start|Run, enter sfc /scannow and click OK. (There is a space after sfc.) You may be prompted to insert your XP CD. If that does not work, see the procedure here.

Message Edited by Denny Denham on 04-03-2006 04:08 PM

Toyforme · Answer

I did type in msinfo32.exe in run and click ok and up comes Help and Support. When I go to accessories, tools and right click on system information I get

"C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe"
and when i clik on target I get msinfo32.exe and other files but when i click on msinfo32.exe up comes help and support again. What am i doing wrong???

Help

toyforme

joe53 · Answer

Alternatively, if the above does not work, you can try the fix suggested here.

Toyforme · Answer

Thanks friends the following worked for me and corrected the problem :

Premium,MVM

2000-12-11
Loc:Huntington, WV

·Adelphia HSI

·Home

Odd msinfo32.exe problem. msinfo32 mystery solved.

I finally figured it out, after running test after test. A index.dat file has been deleted, and that's why when some run msinfo32 they get the help center instead of system information.

I had this problem, and just now got it figured out, I restored a new image and system information was working great, I then ran Spider which cleans temp files, I saved the report rebooted and system information was not working.
I looked at what spider deleted and I found it deleted a index.dat here E:\\WINDOWS\\PCHEALTH\\HELPCTR\\OfflineCache\\index.dat

I opened and image and restored just this dat, and now my system information is working, so this dat file is the cause for the problem.
--
TrojanHunter Stands For Privacy!!!!!!!

JRosenfeld · Answer

Yes, that is one index.dat file that should not be deleted. The current version of CCleaner leaves it alone, as does Index.dat suite (the latter highlights it in red and does not select it for deletion by default). I recommend both or either of those over Spider.

Windows General

system information

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