unable to connect to internet

Question

I have a new 700m that I have had for a little over a month. Used VERY little. Suddenly, it will not connect to my, or any other wireless network. An ethernet cable direct to the cable modem will not connect either. Dell hardware support says it is a winsock problem and cantact software support. I have searched the web and tryed various fixes, to no avail. Help anyone?

Mike

MikeN. · Answer

Tried that already, thanks.

fireberd · Answer

Use the System Restore function and restore it to a date/time when it worked.  That may fix it.

volcano11 · Answer

Try downloading and running winsockfix for Windows XP from the Here. Steve

MikeN. · Answer

Thanks Steve, I tried that also and it did not work either. Getting close to selling this P.O.S. Dell and try something else.

Mike

@volcano11 wrote:

Try downloading and running winsockfix for Windows XP from the Here.

Steve

volcano11 · Answer

Does the wireless network adapter show up in Device Manager? Does it show up in Network Connections? Is it turned on (the FN F2 key combination turns it on and off)? Which network adapter is it - Intel or Dell? Are the wireless networks you are trying to connect all non-secure networks? I'm sure you must have gone over some of this stuff, but you only said that you tried a bunch of stuff, which doesn't tell me where I should begin to try to help.

Steve

MikeN. · Answer

Yes to all. It is an Intel PRO wireless 2200bg. The networks I have tried to connect to have been either secure (mine) or unsecure. All worked normally unitil recently.

I have tried uninstalling it and reinstalling it, deleting the winsocks and restarting and then reinstalling them according to Microsofts instructions and other peoples advice.

Mike

@volcano11 wrote:

Does the wireless network adapter show up in Device Manager? Does it show up in Network Connections? Is it turned on (the FN F2 key combination turns it on and off)? Which network adapter is it - Intel or Dell? Are the wireless networks you are trying to connect all non-secure networks? I'm sure you must have gone over some of this stuff, but you only said that you tried a bunch of stuff, which doesn't tell me where I should begin to try to help.

Steve

volcano11 · Answer

To help troubleshoot this problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message. Do this while you are in range of a wireless network or are plugged into a router by ethernet.

Steve

volcano11 · Answer

I realize that neither network adapter is making a connection, so it is something that is affecting all networking. That's why I originally suggested winsockfix. What about firewalls. Is it possible that the McAfee or Norton firewall that comes with new Dell computers has somehow gotten misconfigured so that it is blocking all network activity? Have you tried first disabling these firewalls and if that doesn't work, completely uninstalling them?

Steve

MikeN. · Answer

In addition to no wireless, my LAN has the same problem; limited or no connectivity.

Here is what is shown under the ipconfig/all command:

For the wireless connection:
Physical address: 00-13-CE-BD-21-60
dhcp: yes
Autoconfig: yes
Autoconfig ip add.: 169.254.19.02
Subnet mask: 255.255.0.0
default gateway: (blank)

Thanks

Mike

@volcano11 wrote:

To help troubleshoot this problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message. Do this while you are in range of a wireless network or are plugged into a router by ethernet.

Steve

MikeN. · Answer

I can't believe that I never tried that! Well all is well now. I just can't understand that why it would quit while I am in the middle of an online session. Now I just have to figure out how to configure my Norton firewall. Thanks, Steve for all your help. Man, i feel like an idiot.

Mike

@volcano11 wrote:

I realize that neither network adapter is making a connection, so it is something that is affecting all networking. That's why I originally suggested winsockfix. What about firewalls. Is it possible that the McAfee or Norton firewall that comes with new Dell computers has somehow gotten misconfigured so that it is blocking all network activity? Have you tried first disabling these firewalls and if that doesn't work, completely uninstalling them?

Steve

volcano11 · Answer

Look at it this way -  it's always the last thing you try that fixes the problem. Happy Mardi Gras, Steve

Windows General

unable to connect to internet

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