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July 29th, 2015 05:00
Could not connect to server
Could not connect to server
From pocketcloud for android to Windows 7 Home Premium
Pocketcloud auto discover ok the server but when i try to connect i get this error: "could not connect to server".
Credentials ok
This is the companion log:
Code:
18/01/2013 12:04:53 : TunnelSessionClientBase::OnSessionCreate: received=1
18/01/2013 12:04:53 : Session:2072638864 Old state:STATE_INIT New state:STATE_RECEIVEDINITIATE Type:www.google.com/.../share Transport:www.google.com/.../p2p
18/01/2013 12:04:53 : TunnelSession::OnSessionState(Session::STATE_RECEIVEDINITIATE)
18/01/2013 12:04:53 : VerifySocket(3389) - Address in use (10048)
18/01/2013 12:04:53 : Port is in listen mode - 3389. Verified: 1
18/01/2013 12:04:53 : Contents are not grouped together cannot be muxed
18/01/2013 12:04:53 : Session:2072638864 Old state:STATE_RECEIVEDINITIATE New state:STATE_SENTACCEPT Type:www.google.com/.../share Transport:www.google.com/.../p2p
18/01/2013 12:04:53 : TunnelSession::OnSessionState(Session::STATE_SENTACCEPT)
18/01/2013 12:04:53 : TransportProxy::CreateChannel: private-1
18/01/2013 12:04:53 : Session:2072638864 Old state:STATE_SENTACCEPT New state:STATE_INPROGRESS Type:www.google.com/.../share Transport:www.google.com/.../p2p
18/01/2013 12:04:53 : TunnelSession::OnSessionState(Session::STATE_INPROGRESS)
18/01/2013 12:04:53 : HTTPPortAllocator: sending to relay host relay.google.com
18/01/2013 12:04:53 : SendSessionRequest : CAESHgoVb3NjYXIuc3lzbWVAZ21haWwuY29tEOy2//fEJxoQmiXuVjfKjjX6NQYdf92kpw==; www.google.com/.../share; private-1
18/01/2013 12:04:53 : HttpRequest start: relay.google.com/create_session
18/01/2013 12:04:53 : Jingle:Net[NVIDIA:192.168.1.108]: Allocation Phase=Udp (Step=0)
18/01/2013 12:04:53 : Jingle:Port[:0:local:Net[NVIDIA:192.168.1.108]]: Port created
18/01/2013 12:04:53 : Jingle:Port[private-1:0:local:Net[NVIDIA:192.168.1.108]]: Added port to allocator
18/01/2013 12:04:53 : Jingle:Port[:0:stun:Net[NVIDIA:192.168.1.108]]: Port created
18/01/2013 12:04:53 : Jingle:Port[private-1:0:stun:Net[NVIDIA:192.168.1.108]]: Added port to allocator
18/01/2013 12:04:54 : Jingle:Port[private-1:0:local:Net[NVIDIA:192.168.1.108]]: Sending STUN binding error: reason=STALE CREDENTIALS to 192.168.1.129:37166
18/01/2013 12:04:54 : Jingle:Port[private-1:0:local:Net[NVIDIA:192.168.1.108]]: Sending STUN binding error: reason=STALE CREDENTIALS to 192.168.1.129:37166
18/01/2013 12:04:54 : HttpRequest completed successfully
18/01/2013 12:04:54 : HTTPPortAllocator: request succeeded
18/01/2013 12:04:54 : Jingle:Net[NVIDIA:192.168.1.108]: Allocation Phase=Udp (Step=0)
18/01/2013 12:04:54 : Jingle:Conn[private-1:0:stun:udp:188.77.77.89:59983->private-1:0:local:udp:192.168.1.129:37166|C-w|-]: Connection created
18/01/2013 12:04:54 : Jingle:Channel[private-1|__]: Created connection with origin=2, (1 total)
18/01/2013 12:04:54 : Jingle:Conn[private-1:0:local:udp:192.168.1.108:59982->private-1:0:local:udp:192.168.1.129:37166|C-w|-]: Connection created
18/01/2013 12:04:54 : Jingle:Channel[private-1|__]: Created connection with origin=2, (2 total)
18/01/2013 12:04:54 : Jingle:Channel[private-1|__]: New best connection: Conn[private-1:0:local:udp:192.168.1.108:59982->private-1:0:local:udp:192.168.1.129:37166|C-w|-]
18/01/2013 12:04:54 : Error(winping.cc:222): IcmpSendEcho(192.168.1.129, 65507): 87
18/01/2013 12:04:54 : Warning(pseudotcpchannel.cc:379): ***::PseudoTcpChannel::OnChannelConnectionChanged: Failed to estimate MTU, error=22
18/01/2013 12:04:54 : Jingle:Conn[private-1:0:stun:udp:188.77.77.89:59983->private-1:0:local:udp:192.168.1.129:37166|C--|-]: Connection deleted
18/01/2013 12:04:54 : Jingle:Channel[private-1|_W]: Removed connection (1 remaining)
18/01/2013 12:04:54 : Jingle:Port[private-1:0:local:Net[NVIDIA:192.168.1.108]]: Sending STUN binding error: reason=STALE CREDENTIALS to 192.168.1.129:39157
18/01/2013 12:04:54 : Jingle:Conn[private-1:0:stun:udp:188.77.77.89:59983->private-1:0:local:udp:192.168.1.129:37166|C-w|-]: Connection created
18/01/2013 12:04:54 : Jingle:Channel[private-1|_W]: Created connection with origin=0, (2 total)
18/01/2013 12:04:54 : Duplicate candidate: 192.168.1.129:37166
18/01/2013 12:04:54 : State: TCP_SYN_RECEIVED
18/01/2013 12:04:54 : State: TCP_ESTABLISHED
18/01/2013 12:04:54 : Incoming rdp/vnc connection = 3389
18/01/2013 12:04:54 : ProxyListenThread invoked with conn_id = 8
18/01/2013 12:04:54 : Jingle:Conn[private-1:0:stun:udp:188.77.77.89:59983->private-1:0:stun:udp:188.77.77.89:39157|C-w|-]: Connection created
18/01/2013 12:04:54 : Jingle:Channel[private-1|RW]: Created connection with origin=2, (3 total)
18/01/2013 12:04:54 : Jingle:Conn[private-1:0:local:udp:192.168.1.108:59982->private-1:0:stun:udp:188.77.77.89:39157|C-w|-]: Connection created
18/01/2013 12:04:54 : Jingle:Channel[private-1|RW]: Created connection with origin=2, (4 total)
18/01/2013 12:04:54 : Jingle:Conn[private-1:0:local:udp:192.168.1.108:59982->private-1:0:stun:udp:188.77.77.89:39157|C--|-]: Connection deleted
18/01/2013 12:04:54 : Jingle:Channel[private-1|RW]: Removed connection (3 remaining)
18/01/2013 12:04:54 : Jingle:Conn[private-1:0:stun:udp:188.77.77.89:59983->private-1:0:stun:udp:188.77.77.89:39157|C--|-]: Connection deleted
18/01/2013 12:04:54 : Jingle:Channel[private-1|RW]: Removed connection (2 remaining)
18/01/2013 12:04:55 : Session:2072638864 Old state:STATE_INPROGRESS New state:STATE_RECEIVEDTERMINATE Type:www.google.com/.../share Transport:www.google.com/.../p2p
18/01/2013 12:04:55 : TunnelSession::OnSessionState(Session::STATE_RECEIVEDTERMINATE)
18/01/2013 12:04:55 : TunnelSessionClientBase::OnSessionDestroy
18/01/2013 12:04:55 : Session:2072638864 Old state:STATE_RECEIVEDTERMINATE New state:STATE_DEINIT Type:www.google.com/.../share Transport:www.google.com/.../p2p
18/01/2013 12:04:55 : ***::PseudoTcpChannel::OnChannelDestroyed: (private-1)
18/01/2013 12:04:55 : ***::PseudoTcpChannel::OnMessage: (MSG_WK_PURGE)
18/01/2013 12:04:55 : ConnectionStatusUpdate(): Received CONN_TERMINATE
18/01/2013 12:04:55 : RemoveVirtualChannelEntry Invoked; conn_id 8
18/01/2013 12:04:55 : ProxyListenThread exception returning;error=SystemSystem.IO.IOException: No se puede escribir datos de en la conexión de transporte: Una operación de bloqueo fue interrumpida por una llamada a WSACancelBlockingCall. ---> System.Net.Sockets.SocketException: Una operación de bloqueo fue interrumpida por una llamada a WSACancelBlockingCall
en System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
--- Fin del seguimiento de la pila de la excepción interna ---
en System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
en PocketCloudAgent.PocketCloudService.ProxyListenThread(Object parameter)
18/01/2013 12:04:55 : ProxyListenThread: aether_disconnect 8
18/01/2013 12:04:55 : aether_disconnect called for connection id = 8
18/01/2013 12:04:55 : RemoveVirtualChannelEntry Invoked; conn_id 8
18/01/2013 12:04:55 : AetherCommLib: aether_disconnect completed
18/01/2013 12:04:55 : AetherCommLib: aether_disconnect completed
18/01/2013 12:04:55 : Scheduling ping after 30 seconds
No Events found!


Josh-2015
1.3K Posts
0
July 29th, 2015 06:00
Sorry for the trouble! From the look of the log, it looks like you are able to connect and then it immediately disconnects.
Make sure PocketCloud is on the allowed applications lists within your Firewall and Anti-Virus applications.
What version of the companion software do you have installed? The latest version is 2.5.13 and can be found here:
https://appservices.wyse.com/pages/s...20Downloads%29
If you are running the current version and the application is on all allowed applications lists, would you be able to provide me access to try and connect to your server? I could provide you with a temporary gmail address to use in the companion and try to connect. I can also do the same for a server I have in house to have you connect to. This way we can see if we are experiencing the same behavior. Please let me know.
Josh Maurer

Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com