shael-2015
1 Copper

Fascinate - Not Working

Unhappy Fascinate - Not Working

Samsung Fascinate
OS v. 2.1 / Windows 7 Ultimate
PocketCloud 1.1.108 / Auto Discovery
Home Environment

Hello,

Downloaded the software and installed without event on my PC and Fascinate. Logged onto my Gmail on my PC, ran the diagnostic, ensured that remote invitations were set up and that the firewall exceptions were present.

On the Android end, whenever I attempt to logon to my Gmail, it just sits "Logging In" until I hit the back soft-key, otherwise it will remain in a loop. when I click on settings, it seems to indicate that I'm already logged in (it has the "Log Out" option).

So I'm clearly unable to make any connections.

Thanks for your help.

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5 Replies
Daniel-2015
2 Iron

RE: Fascinate - Not Working

1) Are both devices on the same network or are you connecting over 3G? 
2) Is your Desktop behind a Firewall? 

 

 


Wyse PocketCloud Team

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Evolva
1 Copper

RE: Fascinate - Not Working

Same probleme here:

Samsung Galaxy S
OS 2.2 / Window 7 Pro 32bit
PocketCloud 1.1.108 / Auto Discovery

I could connect to the PC using manual connection but Auto Discovery just say "Logging In".

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gfaccorsi
1 Copper

RE: Fascinate - Not Working

Galasy S GT-I9000

Same problem here,

any solutions ?

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shael-2015
1 Copper

RE: Fascinate - Not Working

1) Are both devices on the same network or are you connecting over 3G? Connecting over 3G 

2) Is your Desktop behind a Firewall? Windows Firewall with Appropriate Exceptions

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Lana-2015
3 Zinc

RE: Fascinate - Not Working

Hi,

For Auto Discovery:
1) Try to Log Out from Gmail account on the Android (Go to Settings and click Log Out)
2) Check if PocketCloud Windows Companion on PC actually logged in to Gmail account (if not click Login)
3) Then re-login to Gmail on the Android

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