Suchitha
3 Cadmium

RE: Login Failure with gmail account in Auto Discovery.

hi All, Can you please install the latest companion.

 

 

 


Wyse PocketCloud Team

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TheBengineer
1 Copper

RE: Login Failure with gmail account in Auto Discovery.

Windows 7, Droid X, Still having problems

I have Windows 7 and a Droid X

I can't get this to work

I'm logged in to the PC side (i just downloaded the latest version)

I'm logged in to the Android side.

No connection is showing up on my Computers.

I'd be more than happy to figure out the VNC or RDP thingamajig if there was any FAQ or support on how to do that.

I've been banging my head against this issue for a week now. please help.

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Suchitha
3 Cadmium

RE: Login Failure with gmail account in Auto Discovery.

hi sl, when you see the spinner are you on the network? Can you please try manual connection on wifi .

 

 

 


Wyse PocketCloud Team

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2hansen
1 Copper

RE: Login Failure with gmail account in Auto Discovery.

Sorry to interfere, but I am experiencing the same issue. I cannot login to my Google (apps) account from the Windows app (the Companion), but I am having no problems loggin in via the iOS app?

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Suchitha
3 Cadmium

RE: Login Failure with gmail account in Auto Discovery.

Can you do a manual connection to this desktop using the + sign on the top of the screen.
On your desktop, Are you able to login to gmail using browser?
On your device, Are you able to ping the device?
On your device are you able to login to gmail using browser?

If your desktop is vista home remember RDP wont work.
Can you right click on your companion -click on diagnostic. What does it say now?
Do you have VNC server installed on your desktop?

 

 

 


Wyse PocketCloud Team

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yoursuf
1 Copper

RE: Login Failure with gmail account in Auto Discovery.

Hi...I am too having problem logging in with my gmail account....both on windows as well as andriod. I even tried making a new google account. I had successfully done manual RDP connection. But having problem signing in with google account. Help me. Thx

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Suchitha
3 Cadmium

RE: Login Failure with gmail account in Auto Discovery.

Yoursuf, if you are are unable to login to google using pocketcloud, I suggest try logging into gmail, using your device and desktop browser.

 

 

 


Wyse PocketCloud Team

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OmarKN
1 Copper

RE: Login Failure with gmail account in Auto Discovery.

Same problem here, it worked fine the first few times, now no more. Tried 2 different gmail accounts: "Login failed" What to do please?!

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Lana-2015
3 Zinc

RE: Login Failure with gmail account in Auto Discovery.

OmarKN,
Are you unable to login into Windows Companion on PC or Auto Discovery on Android device?
If on Android then have you tried to go to the Android browser > gmail > login with gmail account > launch PocketCloud and login with same gmail accont to Auto Discovery

Are yousing 3G or WiFi to connect to remote PC?

Also, please make sure if you have digits or special characters in your password use special characters keyboard to enter special characters (do not press and hold a key to get secondary character) in PocketCloud username and password field

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