Your device is not compatible with this item - Adroid Market

Sorry to hear about the trouble with re-downloading our application, lets see if we can get this figured out. What device are you using and also what version of Android is it runng?

No Joy on these actions: 1) cleared data from Market app. 2) Uninstalled Market app. 3) Cleared data from PocketCloud free (which works very well). 4) Uninstalled PocketCloud free. 5) Opened Market app, located PocketCloud free, installed same. 6) Tested PocketCloud free - solid install, good function. 7) In running PocketCloud - select upgrade to PocketCloud Pro. Market opens to PocketCloud Pro entry, but displays device incompatible message in the marquee area.

I have heard of some people having issues downloading apps from the Marketplace if the LCD density on the device is not set to the stock 240 setting. Can you check to make sure that is set to the default 240 setting and try again? Let me know if that helps.

The phone is stock, and was just fully factory reset (full erase). I haven't reset or altered the screen density, and the reset should have fixed any problems o.e would think. Can you tell me how to check the density?

Unfortunately I just found out that the Bionic has been temporarily disabled (not compatible) with the Pro client due to 4g issues. The next release it will be enabled again. Sorry for any inconvenience this may be causing you. I would highly suggest just using the Free client for the time being until the next version is released (hopefully sometime in the next few weeks).

System specs are below. Note that the factory reset was followed by a restoration from the Backup Assistant's stored data.

Specs:
Droid Bionic
System Version 5.5.886.XT875.Verizon.en.US
Android Version 2.3.4
Kernel version 2.6.35.7-g790a33c
Build number 5.5.1_84_DBN-55

I don't have one of those phones in house and after a little more research, it looks like the device needs to be rooted to change that. While looking into this more, I found a few other suggestions from other people in support forums saying that you can try clearing all of the data from the Market Application (cookies, cache, etc.) and this will sometimes stop the error from happening. Other people also uninstalled the Market and then re-installed it. You may also want to try signing out and back in on your gmail account. Please let me know if this helps.

Two quick questions regarding the Droid Bionic, any estimate as to when the next version (compatible with the Bionic) will be released? and when it comes out will I have an issue with the licensing since I bought the app previously when I had my Droid X?

Hopefully we will have a new version out within the next few weeks. As for licensing, you shouldn't have a problem as long as you are using the same google account used to purchase it originally.

 Originally Posted by j3ns 

Excellent sounds great, was a little disappointed last night when I got the phone and literally 70% of the apps I was using on my X were giving me that same error message, thankfully through persistence I found the fix for all but the pocketcloud. but if it's just a few weeks that's not biggie  thanks for the response.

 Originally Posted by Josh 

The Pro version doesn't work with the Thunderbolt either (I've also heard people having problems with the Rezound), why did Wyse specifically disable the Bionic in the Market? 
I also had to factory reset my Bionic recently, and now I can't install the paid version either. I could at least use it over WiFi before, now I can't use it at all. I have verified the free version works now over 4G but I really need the NLA and extra resolutions that I paid for in the Pro version.
I also must say I'm a little frustrated that Wyse has blamed these 4G connection issues on Verizon for months, even though now it appears Wyse has fixed the problem in the free version. The paid users are left waiting ...

No problem at all. If you have anymore questions, please feel free to ask.

Check if your hardware is faulty?