rosullivan04
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Autodiscover on PocketCloud Pro not picking up machin

Autodiscover on PocketCloud Pro not picking up machine

I am having problems getting a machine at work to show up on Pocketcloud Pro under Autodiscover. At my house I can discover my MacBook Pro no problem. However, my Win7Pro machine at work will not show up. If I VPN in with my iPad and manually enter in the Win7's IP address I can remote onto it. I've uninstalled and reinstalled, as well as cycle my login info. There is no local firewall or A/V software blocking it on the machine at work, and I do not use a proxy server. Is there a change on my ASA I need to make to allow the product to work? Thank you!

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rosullivan04
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RE: Autodiscover on PocketCloud Pro not picking up machin

Just an update, I verified it's nothing on my network's side that is blocking it. I installed the client on an XP machine that's on the same VM host and I was able to connect to it successfully via autodiscover. It seems to be something with Windows 7. Neither machine is getting group policy or has AV installed.

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Suchitha
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RE: Autodiscover on PocketCloud Pro not picking up machin

Ros,Are you connecting to xp via vnc or rdp? what is your computer remote settings set to on windows 7 . computer-properties-remote settings. Is it allow computers running from any version of rdp?
Thank you

 

 


Wyse PocketCloud Team

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rosullivan04
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RE: Autodiscover on PocketCloud Pro not picking up machin

Thanks for the reply. I'm using RDP to connect to both my Win7 and XP box. It is setup to allow any client to connect. The XP machine shows up under AutoDiscover no problem, but the Win7 machine never shows up.

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Suchitha
4 Tellurium

RE: Autodiscover on PocketCloud Pro not picking up machin

Hi Ros, version of your companion on xp and win7? Right click on the companion and, see if there is any update. Also please run diagnostic. 
Thanks!

 

 


Wyse PocketCloud Team

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rosullivan04
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RE: Autodiscover on PocketCloud Pro not picking up machin

Both machines are running 2.2.7 and both passed diagnostics.

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Suchitha
4 Tellurium

RE: Autodiscover on PocketCloud Pro not picking up machin

Hi Ros, is it still an issue? Can you please launch your app . If it does not show up, Try signing out and sign in again on desktop and phone.
Thanks!

 

 


Wyse PocketCloud Team

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rosullivan04
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RE: Autodiscover on PocketCloud Pro not picking up machin

It is still an issue. Ive logged out and logged in again on both win7 and iOS.

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Suchitha
4 Tellurium

RE: Autodiscover on PocketCloud Pro not picking up machin

Please Stop one of the companion(xp) and, see if win 7 pro shows up. Thanks!

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rosullivan04
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RE: Autodiscover on PocketCloud Pro not picking up machin

I just stopped all the machines and restarted just the Win7 machine. It still isn't showing up for some reason.

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