I downloaded Mac companion and Pocketcloud for Ipad. It gives an error message of Error: VNC: connection failed: Incompatible Version. Version. I download today Companion 0.9.1.1 and PocketCloud 2.0.4 Thanks
Not sure if you have already tried "Remote Access (VNC) Setup". If you haven't could please try it? If it is done already, could please check if "System Preferences -> Sharing -> Remote Management" is checked. If it is, could please click further into "Computer Settings" and see if "VNC viewers may control screen with password:" checked and set?
If all these are done and the issue stays, please let me know.
Thank you very much for helping us finding the issue Yu-Te