Version 2.1.235 Crashes when connecting via VNC

Turning off and on does not help.

I get the following in the iPhone Configuration Utility Console:

Jul 21 11:06:33 ISD-iPad WysePocketCloud[273] : Reachability Flag Status: -R -----l- networkStatusForFlags
Jul 21 11:06:33 ISD-iPad WysePocketCloud[273] : Reachability Flag Status: -R -----l- networkStatusForFlags
Jul 21 11:06:34 ISD-iPad WysePocketCloud[273] : -[UIPickerView setFrame:]: invalid height value 260.0 pinned to 216.0 
Jul 21 11:06:39 ISD-iPad WysePocketCloud[273] : Mocana initialized.
Jul 21 11:06:51 ISD-iPad WysePocketCloud[273] : 2--> 1, 0
Jul 21 11:06:51 ISD-iPad WysePocketCloud[273] : Warning: Libinfo call to mDNSResponder on main thread
Jul 21 11:06:52 ISD-iPad WysePocketCloud[273] : setting width:0 height:0
Jul 21 11:06:52 ISD-iPad WysePocketCloud[273] : setting width:4480 height:1600
Jul 21 11:06:52 ISD-iPad WysePocketCloud[273] : refreshScrollView: Content Size: 0.000000 0.000000
Jul 21 11:06:52 ISD-iPad WysePocketCloud[273] : getTrueDeviceWidthHeightBasedOnOrientation: Landscape 1024.000000 768.000000
Jul 21 11:06:55 ISD-iPad SpringBoard[30] : Received memory warning. Level=1
Jul 21 11:06:56 ISD-iPad SpringBoard[30] : Received memory warning. Level=1
Jul 21 11:06:56 ISD-iPad MobileMail[262] : Received memory warning. Level=1
Jul 21 11:06:56 ISD-iPad WysePocketCloud[273] : Received memory warning. Level=1
Jul 21 11:06:57 ISD-iPad configd[26] : jetsam: kernel memory event (91), free: 684, active: 3062, inactive: 1893, purgeable: 0, wired: 19073
Jul 21 11:06:57 ISD-iPad com.apple.launchd[1] (UIKitApplication:com.wyse.renaissance.wbrowser2t[0x57ca][273]) : (UIKitApplication:com.wyse.renaissance.wbrowser2t[0x57ca]) Exited: Killed: 9
Jul 21 11:06:57 ISD-iPad com.apple.launchd[1] (UIKitApplication:com.apple.mobilemail[0x274e][262]) : (UIKitApplication:com.apple.mobilemail[0x274e]) Exited: Killed: 9
Jul 21 11:06:57 ISD-iPad configd[26] : jetsam: kernel termination snapshot being created
Jul 21 11:06:57 ISD-iPad SpringBoard[30] : Application 'PocketCloud' exited abnormally with signal 9: Killed: 9

Landscape. Changed the resolution and it still crashed. 

**Picture before it crashes** This did not happen before the latest update.
http://ekfaith.smugmug.com/photos/i-...-4TVB7qv-O.png

I have the exact same issue. I don't see how Companion has anything to do with it. I am using a VNC Manual Connection. 
It was working fine up until I updated my iPad app.

 Originally Posted by Suchitha 

One more clue. I dropped the resolution down on one of my monitors and I was able to connect. 
While connected, I raised it back up and PocketCloud exited with the message:

Error: VNC Session Disconnected:
01VNC: rect too large: 2560x1202
at (1920, 398)

Same issue in portrait mode. Zoom button moves the small image to right corner then crashes.
Any chance I can get the old version back. I use this a lot for work and installing the wyse client is not an option.

Hi bendavis, I reproduced it. I will update the team.
Thank you!

Wyse PocketCloud Team

 Originally Posted by bendavis 

Updated OSX PocketCloud Companion to v2.0.22a. Dual montors work if the primary monitor is on the left and secondary is on the right. 
If the primary monitor is on the right then when you click on the secondary screen, the mouse event show up in primary screen. If you 
try to use the primary screen, the mouse events are out of view (offset to the right, I assume).

Please review this article: http://pocketcloudsupport.wyse.com/e...tiple-monitors and let me know if it answers your question.

-Chris

 Originally Posted by Suchitha 

Hi ekfaith, does this issue occur even if you turn off one of the monitor?

Yes. Turning off either monitor, still crashes.

The resolution is 2560 x 1440 on the 27" monitor and 1680 x 1050 on the second monitor. One thing I have noticed is that if I pinch the screen on my iPad to make it larger, it will prevent the application from crashing.

Hi Ekfaith which screen do you see briefly, login page or your desktop?

Wyse PocketCloud Team

That must be it. When I put the primary on the left it works fine. Thank you!

Hi ekfaith, does this issue occur even if you turn off one of the monitor?

Wyse PocketCloud Team

Hi All - Can you try turning your iPad off and then on and see if that resolves the issue?

-Chris

Hi Ekfaith, Thank you for reporting. we will have a new companion release in 2 weeks. we will be fixing many such issues. Thank you for your patience!

Wyse PocketCloud Team

it is the desktop. I have dual monitors. iMac 27" and another 24" connected. The screen shows up briefly scaled down very small, then Wyse crashes