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August 5th, 2015 09:00

Windows Companion log in error: Configure Auto Discovery.

Cool Windows Companion log in error: Configure Auto Discovery.

IOS (IPAD2) version using the same Gmail address works fine;
but it cannot connect PocketCloud Windows companion.

checked "Installing PocketCloud Windows companion", found issue like:
From 1 -6 step, Configuring Remote Desktop/ Firewall/NLA/User Privileges/windows password shows OK, for the 6th "Configuring Auto Discovery" shows problem " not configured".
Auto discovery login using Google gmail account shows "log in failed" even retried many times.
Gmail account and pwd are both typed right.

pls advise.

925 Posts

August 5th, 2015 09:00

Hi Hakka.
what is the os on your remote desktop?
Are these ports open. 5222 and 443?
Thanks!

 

 


Wyse PocketCloud Team

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