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June 23rd, 2015 04:00

USB errors in eventlog during boot

USB errors in eventlog during boot

During boot errors are logged in the eventlog on USB attached devices:
09:47:43 System Start Date: 2013/05/15 Wednesday DST
09:47:43 System Version: 8.0_033
09:47:43 CPU Version: Marvell PJ4 v7 Processor-wmmx rev5 (v7l)
09:47:43 Ethernet device version: MV Gigabit Ethernet.
09:47:43 CESA: TDMA engine init OK.
09:47:43 CESA: driver register OK.
09:47:43 Embedded Controller Version: 3.02
09:47:43 DDC: version 1.3
09:47:43 DDC: vendor id 0xae30 product id 0xbd0, built 2012.35
09:47:43 DDC: digital display
09:47:43 DDC: preferred pixel clock 148500, 1920 x 1080
09:47:43 DDC: standard 1 = 1152 x 864 @ 75Hz
09:47:43 DDC: standard 2 = 1280 x 800 @ 60Hz
09:47:43 DDC: standard 3 = 1280 x 1024 @ 60Hz
09:47:43 DDC: standard 4 = 1440 x 900 @ 60Hz
09:47:43 DDC: standard 5 = 1440 x 900 @ 75Hz
09:47:43 DDC: standard 6 = 1680 x 1050 @ 60Hz
09:47:43 DDC: 7 STD timings, extension flag 0x0
09:47:43 DDC: preferred mode 1920 x 1080 @ 60Hz
09:47:43 DDC: version 1.3
09:47:43 DDC: vendor id 0xae30 product id 0xbd0, built 2012.35
09:47:43 DDC: preferred pixel clock 148500, 1920 x 1080
09:47:43 DDC: standard 1 = 1152 x 864 @ 75Hz
09:47:43 DDC: standard 2 = 1280 x 800 @ 60Hz
09:47:43 DDC: standard 3 = 1280 x 1024 @ 60Hz
09:47:43 DDC: standard 4 = 1440 x 900 @ 60Hz
09:47:43 DDC: standard 5 = 1440 x 900 @ 75Hz
09:47:43 DDC: standard 6 = 1680 x 1050 @ 60Hz
09:47:43 DDC: 7 STD timings, extension flag 0x0
09:47:43 DDC: preferred mode 1920 x 1080 @ 60Hz
09:47:43 Event Log: write to USB enabled
09:47:43 Initializing Certification Center ...
09:47:43 AUDIO: Change record device to DOVE Audio
09:47:43 AUDIO: Change playback device to DOVE Audio
09:47:44 VUSB: Local Device(0x05e3,0x0608,0x09,0x00,0x01)
09:47:44 Event Log: please insert a writable USB disk
09:47:44 USB: Found a new device "HUB" on port 1
09:47:44 Waiting for network link ...
09:47:44 VUSB: Local Device(0x0b33,0x0401,0x03,0x01,0x02)
09:47:44 USB: Found a new device "HID" on port 1
09:47:44 USB: Found a new device "HID" on port 1
09:47:45 VUSB: Redirected Device(0x13fe,0x1d00,0x08,0x06,0x50)
09:47:45 USB: Found a new device "Mass Storage" on port 2
09:47:45 D: file system register, type 0xe, size 1968 MB
09:47:45 Looking up IP address from DHCP ...
09:47:46 Event Log: output to D:/WTOS_log.txt
09:47:46 USB: first query device desc fail -32
09:47:46 USB: set address err -32
09:47:47 USB: first query device desc fail -32
09:47:47 USB: set address err -32
09:47:47 USB: first query device desc fail -32
09:47:47 USB: set address err -32
09:47:47 USB: device probe on port 3 failed
09:47:48 VUSB: Local Device(0x04f2,0x0112,0x03,0x01,0x01)
09:47:48 USB: Found a new device "HID" on port 4
09:47:48 USB: Found a new device "HID" on port 4
09:47:49 USB: first query device desc fail -32
09:47:49 USB: set address err -32
09:47:50 USB: first query device desc fail -32
09:47:50 USB: set address err -32
09:47:50 Obtain IP[10.3.34.175] from DHCP server[10.1.21.105]
09:47:50 DHCP lease time: 01:00:00
09:47:50 Contacting File Server ...
09:47:50 Accessing system profile ...
09:47:50 VUSB: Force Local (0x0b33,0x0401,0x03,0x01,0x02)
09:47:50 HolstebroRootCA.crt: file already exists.
09:47:50 INI: Camera is not present
09:47:50 VUSB: Force Redirect (0x04e8,0x6860,0x06,0x01,0x01)
10:47:50 Checking Software http:/wnos/DOVE_wnos ...
10:47:50 Checking Software http:/wnos/DOVE_boot ...
10:47:51 Contacting SNTP [10.1.0.1] ...
10:47:51 USB: first query device desc fail -32
10:47:51 USB: set address err -32
10:47:51 USB: device probe on port 3 failed
10:47:51 hub: disable port 2.
10:47:58 ICA: pnhost = "20ctxnswi212.holstebro.dk"
10:48:00 ICA: Connecting to "Win7 Personal Desktop" ...

This (i guess) also causes the keyboard to be unresponsive for a while (up to 30 seconds) after the login dialog is displayed. After boot most devices works as expected. However I have noticed the audio device is not working before being unplugged and replugged:
13:01:31 VUSB: Local Device(0x0b0e,0x1041,0x01,0x01,0x00)
13:01:31 AUDIO: Change record device to Jabra PRO 9470
13:01:31 AUDIO: Change playback device to Jabra PRO 9470
13:01:31 USB: Found a new device "USB AUDIO" on port 3
13:01:31 USB: Found a new device "HID" on port 3

73 Posts

June 23rd, 2015 08:00

that's fine, we did meet the issue too, so it is hard to debug. maybe the port or the specific unit is abnormal...if it only happens on ONE unit, you can reset to factory default I think

5 Posts

June 23rd, 2015 08:00

Hmm it might just have been my terminal. Yesterday it completely froze up when I tried to unlock my VDI after I'd been away for a while and I had to cut the power. After this, I have not been able to reproduce (previously it was on every boot without exception). I never saw this error on the 7.1.x builds, it was only on 8.0_033 - to answer the second question. I have upgraded a collegues terminal with the BETA version. I was not able to reproduce the problem on his terminal.

73 Posts

June 23rd, 2015 08:00

1. With Beta Build 8.0.033, is this issue can reproduce? did you change other USB ports or terminals?
2. Do the device work with Beta build before, or 7.1.X build?

We have a similar type “Jabra Pro 9450”, it’s OK.

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