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Dell Support Assist App not working on XPS 8940
Hello, I've noticed that the Dell Support Assist App does not appear to be working. I am using Windows 10 Pro (ver. 21H2, build 19044.1469). I try to run it weekly, but it hasn't automatically detected any updates in several months. I have found the website doesn't work either when I log in to the support page and have it check for updates automatically. I can see updates to my system manually and have gotten emails from Dell regarding updates.
Are others having problems too? Is there a way to refresh the Dell Support Assist App? What do I need to uninstall and reinstall?
Thank you.
ispalten
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4 Operator
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1.9K Posts
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January 25th, 2022 03:00
I had a problem on my 8940 the required me to reinstall W11 (or W10, forgot) using the Windows Media Install tool that installed Windows but not the Dell features. You CAN D/L SA from https://www.dell.com/support/contents/en-us/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist and install it.
I do HAVE it working, but the Scheduling DOES NOT. I have to run it manually when I 'think about it'.
You should be able to remove SA via the Control Panel Programs and Features and then reinstall it and see if that fixes it?