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Installing Windows 10 pro on a Dell XPS 8500 Blue Tooth issues
I acquired this Dell XPS 8500 with an i7 at a thrift store for $25 that needed a hard drive and memory which I had. I took at chance on this computer due to the i7 and it was a Dell which I prefer, if just for the parts. It works like a charm once I added memory and a hard drive. I installed Windows 7 pro and then upgraded to Windows 10 pro. Apparently some people had problems with the Windows 10 upgrade but I only had one minor issue. The only message I got was that the Blue Tooth device was disabled and would not work in Windows 10, yet the device manager shows it working. I have heard Blue Tooth has been a problem in Windows 10.
I do have this Blue Tooth mouse that I can't get recognized, so there must be an issue with Blue Tooth, even though the Device manager shows it working. I just wonder if anyone else had issues with their Blue Tooth on this model and any solutions. I opted to not update BIOS to A14 from my A09 to just see how it goes due to some having issues with the BIOS update. I don't know if this has anything to do with BlueTooth.
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I did want to add as a contribution, since so many seemed to have difficulty upgrading to 10 with the XPS 8500, I wondered if my basically successful upgrade to Windows 10 was that (1) I started with a Windows 7 professional version and upgraded to a Windows 10 professional version. (2) I did not update the BIOS to A14 and stayed at A09. (3) I didn't use UEFI secure boot and used legacy. For some reason I had issues with UEFI recognizing my SSD driver. I have had other instances in other computers as well with UEFI. I am always leery to update BIOS till I am forced to. I don't know if updating the BIOS to A14 would help the BlueTooth issue.
speedstep
8 Wizard
8 Wizard
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47K Posts
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August 30th, 2019 08:00
Many Blue tooth vendors have security issues and will not take the time to write secure drivers.
Because of this microsoft has taken the step to DISABLE bluetooth devices and drivers that are not security compliant.
Bluetooth vulnerability named "Key Negotiation Of Bluetooth attack" or "KNOB" is the latest problem.
Easiest way to deal with this is to remove bluetooth adapter and use USB based unit that complies with WHQL and security.
CODE 43 BZZZT REQUEST DENIED ACCESS DENIED
https://www.amazon.com/Bluetooth-Receiver-Keyboards-Controllers-USB-BT400/dp/B00DJ83070/
https://www.asus.com/us/Networking/USBBT400/
RayRainer12
4 Posts
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August 30th, 2019 13:00
Thanks for the comment. Now I am showing the Bluetooth in the device manager which doesn't show any indication that anything wasn't working. It says they are working correctly, even though I couldn't get this Bluetooth mouse to be recognized. Now it did remove something, according to the Windows 10 upgrade but I can't remember exactly what it said. Did it remove the "BlueTooth" module, since I don't have anything that exactly says that? So I am not sure what it did.
Device Manager
Bluetooth:
Bluetooth Device (RFCOMM Protocol TD)
Dell Wireless 1703 Bluetooth
Microsoft Bluetooth Enumerator
Microsoft Bluetooth LE Enumerator
RayRainer12
4 Posts
0
August 30th, 2019 13:00
It was requested to add the Dell Service code: . I am not sure how else to add it, since the message didn't give me an option to send it.