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3374
March 17th, 2020 08:00
Nvidia RTX 2060 is inactive
Hi,
Can't use my discrete hdmi connection as the Gforce rtx 2060 is showing "inactive"!
Any help is much appreciated.
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Unsolved
This post is more than 5 years old
3 Posts
0
3374
March 17th, 2020 08:00
Hi,
Can't use my discrete hdmi connection as the Gforce rtx 2060 is showing "inactive"!
Any help is much appreciated.
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speedstep
11 Legend
•
47K Posts
0
March 17th, 2020 08:00
Basic Information such as Which Dell Model and Which card and What OS are missing.
Where is the "inactive message" coming from?
You have to set audio preferences to HDMI to use HDMI.
Remove the card. Turn everything off and disconnec power cords, then hold power button for 15 seconds, then restart and reset the BIOS to factory defaults. Then set secure boot to OFF. Non Dell cards will require secure boot off.
http://nvidia.custhelp.com/app/answers/detail/a_id/3156
Answer ID 3156
Published 10/25/2012 03:12 PM
Updated 10/26/2012 02:00 PM
When installing an after-market graphics card into a
Windows with Secure Boot enabled, the system may not boot.
Secure boot is enabled by default on Windows
PCs. When an after-market graphics card not containing UEFI-enabled firmware with DELL Certificate.
(VBIOS) is installed into a motherboard with secure boot enabled in the SBIOS,
the system may not boot. The majority of retail graphics cards Not DELL OEM do not contain UEFI-enabled Certificate.
In order to get the PC to boot with a graphics card that
does not contain a UEFI-enabled firmware the end-user must first disable the
secure boot feature in the system's SBIOS before installing the graphics card.
Note:
Some system SBIOS's incorporate a feature called compatibility boot. These
systems will detect a non-UEFI-enabled firmware VBIOS and allow the user to
disable secure boot and then proceed with a compatibility boot. If the system
contains a system SBIOS the supports compatibility boot, the user will need to
disable secure boot when asked during boot process
Instructions for manually disabling secure boot:
1) Power down the system
2) Remove the NVIDIA
Add-in card
3) Boot the system using
integrated graphics
4) Enter CMOS settings.
CMOS settings can usually be accessed during boot, typically by pressing one of
Press F2 then F12 over and over, (depends on the BIOS)
5) Set Secure Boot to
disabled
6) If there is an option,
set CSM (or compatibility or legacy mode) to enabled.
7) Save the new settings
Power down the system
9) Install the NVIDIA
Add-in card
10) The system should now
boot
GKDesigns
258 Posts
0
March 17th, 2020 08:00
@galaxy828
Have you successfully used one of the other discrete video ports on the 2060? If not, I would power down, open the case, and re-seat the 2060 card (easy does it, do no harm). Then, does the 2060 show up healthy in Device Manager?
GK
galaxy828
3 Posts
0
March 17th, 2020 09:00
Device manager reports Nvidia 2060 works properly and I had
done the monitor test to no avail.
Also done the hardware checking and to the best of my knowledge, it is OK!
It's really a puzzle for me as all seems OK.
Thanks again.
P.S= When click on Nvidia icon in taskbar, it says (inactive)!
galaxy828
3 Posts
0
March 17th, 2020 09:00
Thanks for the reply.
Yes, I only used the discrete 2060connection since I bought the system 2 months ago but
since after driver update and restart the monitor went dark and I had no choice but to switch
to the regular hdmi connection! I've done all I can but going to the bios system and see if I
can enable or reactivate the 2060!
speedstep
11 Legend
•
47K Posts
0
March 17th, 2020 09:00
Installing a card disables onboard hdmi.
You have to remove the card and set secure boot OFF for non dell cards.
This is not optional.
If you have a non UEFI class 2.3.1 dell model like optiplex 9010 it wont work.
Cards up to pascal series like GTX 1030 are supported in most dell models from 2006 on that have pci-e 2 video slots.
GKDesigns
258 Posts
0
March 17th, 2020 09:00
@galaxy828
Maybe the driver update is a factor. But it should not be, so I would look elsewhere.
A new system should be opened and the assembly confirmed. Make sure your 2060 card is fully inserted and mechanically supported and electrically connected.
And determine its status in Device Manager. If it's working fine, then maybe your monitor died and you switched to integrated graphics... switch back to discrete graphics and try another monitor.
GK