foxtrot359
2 Bronze

XPS 8500, recovery usb

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the hard drive went bad in our 8 year old XPS so I repalced it, didnt have a recovery dosc so I was instructed to down load the recovery program using my service tag, did so but evey time I boot I get the message "no Boot device avalible", went thru the direction several times to make sure I was doing it right but no succes, after Googling usb failute I find Im not the only one with this issue

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speedstep
8 Krypton

Re: recovery usb

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8 year old XPS likely needs  Advanced Format F6 Drivers as well as GPT  UEFI boot sector.

Either way Windows will not see any drives without the F6 mass storage drivers and sata set to AHCI.

Advanced format drives are required for drives larger than 120 gigs and older than 2011.

https://www.dell.com/support/article/en-us/sln146650/system-image-support-for-advanced-format-hard-d...

For disk drives beyond 2.2TB, the proper level of Intel RST driver should be v10.1 or higher.

Disk Drives with 4K Advanced Format Sectors MUST USE F6 Drivers to see a hard drive.

Windows 10/8/8.1/7 and Vista can only boot GPT on systems with UEFI BIOS

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=8x2y1

 

You cannot point to an EXE or ZIP or CAB file it must be extracted and on a usb2 flash drive.

 

 


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2 Replies
Vic384
5 Tungsten

Re: recovery usb

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It would help if you told us a little more about your computer. What OS are you using? What model Dell do you have?

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speedstep
8 Krypton

Re: recovery usb

Jump to solution

8 year old XPS likely needs  Advanced Format F6 Drivers as well as GPT  UEFI boot sector.

Either way Windows will not see any drives without the F6 mass storage drivers and sata set to AHCI.

Advanced format drives are required for drives larger than 120 gigs and older than 2011.

https://www.dell.com/support/article/en-us/sln146650/system-image-support-for-advanced-format-hard-d...

For disk drives beyond 2.2TB, the proper level of Intel RST driver should be v10.1 or higher.

Disk Drives with 4K Advanced Format Sectors MUST USE F6 Drivers to see a hard drive.

Windows 10/8/8.1/7 and Vista can only boot GPT on systems with UEFI BIOS

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=8x2y1

 

You cannot point to an EXE or ZIP or CAB file it must be extracted and on a usb2 flash drive.

 

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

View solution in original post

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