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2438
June 19th, 2019 22:00
XPS 8700, won’t boot up after update
After a recent update I went to get on my computer but it won’t boot up. I have tried to unplug it and drain residual power but that didn’t work, neither did the diagnostic window. Anyone have any ideas what is wrong with it? Every 3-5 seconds the monitor flashes the dell logo then switches to a black hdmi screen before turning itself back off then on again and has been repeating this sense the problem first started. Any help would be great, thank you!
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fireberd
11 Legend
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33.4K Posts
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112.8K Points
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June 20th, 2019 10:00
This sounds like a possible BIOS upgrade attempt that failed and corrupted the BIOS. If this is what happened the motherboard will have to be replaced as there is no BIOS recovery on the 8700 (the 8900 was the first to have recovery).
Here is the Dell policy on a corrupted BIOS update:
Dell Policy, BIOS breaks motherboard CMOS
In warranty customers
If a Dell Support representative directs you to update the BIOS, and it broke the motherboard CMOS, Dell will replace the motherboard.
Stipulations =
* The service itself could be either onsite service or Return to Dell Depot, depending on which warranty you purchased
If you updated the BIOS without any direction from a Dell Support representative, and it broke the motherboard CMOS, Dell will do a one time only motherboard replacement.
Stipulations =
* The service itself could be either onsite service or Return to Dell Depot, depending on which warranty you purchased
* We will then ask you to not install any BIOS update unless you contact us first and have us guide you
Out of warranty customers
If a Dell Support representative directs you to update the BIOS, and it broke the motherboard CMOS, you are eligible for a one time only out of warranty motherboard replacement.
Stipulations =
* This is a one time only offering
* This is a parts only service. Dell will not send on onsite technician
* Dell will only have motherboards available for 5 years from the original system RTS (Ready To Ship) date. If you are past this 5 year period, you will need to purchase the motherboard from a 3rd party seller
If you updated the BIOS without any direction from Dell Support representative, and the BIOS update broke the motherboard CMOS, you have to buy the replacement motherboard either from Dell or a 3rd party seller.
RoHe
12 Elder
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June 20th, 2019 11:00
Before considering a new motherboard, you should at least try clearing BIOS:
If you get a new error message, post that here. If the situation doesn't change, then you probably will need a new motherboard...
AdrianG001
6 Operator
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4K Posts
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June 21st, 2019 04:00
Try tapping F12 as soon as you boot without waiting for any screen to get to the Boot Menu. Select the Diagnostics and run those including a custom test of the hard drive which takes an hour or so. Report the results.
Regards,
Adrian
Robert P (retired)
6 Operator
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9.4K Posts
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June 21st, 2019 07:00
Hi Daniel283846,
Thanks for posting. Apologies that your system is not performing as expected. Just checking to see if your issue has been resolved.
If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request.