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March 13th, 2018 17:00

XPS 8900 hang at startup

I encountered this problem today after turning the computer on today for the first time in a week. I vaguely remember there was a windows update recently, but the computer may have been restarted already before this happened. 

I get a hang at the dell logo once the blue bar loads 100%. When I restart and press F2 or F12 I get the message that 'Setup is starting' or 'Preparing boot menu options' in the upper right corner, but the bios never loads, it just continues to hang with the message in the corner. 

I have only the keyboard and monitor plugged in. 

Thinking there was a bios issue I removed/reset the CMOS battery, but still the same problem. 

Anyone know what this is?

367 Posts

March 13th, 2018 19:00

Try connecting a mouse.

Dell BIOS' are really picky about missing peripherals. I remember running my Optiplex 9010 out in the open and it gave me errors about the front panel missing (since I did not bother to plug it in).

2 Posts

March 14th, 2018 06:00

Thanks for the suggestion. Unfortunately still not working with the mouse plugged in

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35 Posts

March 14th, 2018 12:00


@la_16wrote:

I encountered this problem today after turning the computer on today for the first time in a week. I vaguely remember there was a windows update recently, but the computer may have been restarted already before this happened. 

I get a hang at the dell logo once the blue bar loads 100%. When I restart and press F2 or F12 I get the message that 'Setup is starting' or 'Preparing boot menu options' in the upper right corner, but the bios never loads, it just continues to hang with the message in the corner. 

I have only the keyboard and monitor plugged in. 

Thinking there was a bios issue I removed/reset the CMOS battery, but still the same problem. 

Anyone know what this is?


This is what I would do (Not an expert but worked on other systems)

Unlug power cord from socket. When unplugged, push power button (gets rid of remaining power)

I wait 10 minutes then plug it back in and try to boot

(Don't remove CMOS battery at same time).

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