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March 11th, 2019 19:00

XPS 8910, Realtek audio not working

Ever since the new Windows 10 update was installed, my audio would not work. I have tried uninstalling and reinstalling the Realtek audio driver, but it still wont work. Am I the only one with this problem?

Moderator

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March 12th, 2019 04:00

MaxCh,

Provide the computer model when posting an issue to the forum. Click the link below for troubleshooting and resolving audio issues,

How to Troubleshoot Audio or Sound Playback Issues

 

For my notes, click my username and send me the pc service tag number via private message as well as your Registered name
Email address
Phone number

12 Elder

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March 12th, 2019 11:00

No guarantees, but it might be related to Windows recent update KB4482887 which MS is suggesting users uninstall if there are problems after this update was installed. Though most issues related to the update appear to be with video and mouse while gaming.

Read this. Microsoft is releasing a fix for that update, so you might want to wait until the fix gets installed, rather than removing the update that's already installed.

NOTE: If you decide to uninstall this update, manually set a System Restore point and back up all your personal files first, to be safe, and then follow the instructions carefully on that page.

And like I said, no guarantees removing (fixing) that update restores your audio...

EDIT: Just for clarification, did you mean an update that was installed in last few days or did you recently update all of Win 10 to build 1809 ("Fall Update") from an earlier version of Windows 10?

12 Elder

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March 13th, 2019 13:00

UPDATE:

It turns out that Windows Update KB4482887 together with update KB4489899 probably caused your audio problems. Read more here and at links on that page.

Don't know if there's a fix yet so you might want to uninstall one or both of those to see if you get your audio back. But back up and set a Restore Point first, to be safe.

EDITED

 
 

6 Posts

April 15th, 2019 12:00

Its a dell xps 8910

12 Elder

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April 16th, 2019 12:00

If you don't already have them, update all the chipset drivers for Win 10, listed here first, and then install this updated audio driver.

6 Posts

May 14th, 2019 06:00

Didint work 1 of the chipsets called  Device Software Driver would get stuck around 75% and then my wifi turns off :(

4 Apprentice

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2.5K Posts

May 14th, 2019 07:00

use ethernet, wired. wifi is fragile, use ethernet to install windows or do service.

turn off MS automatic with W10 updates, driver updates, or suffer like this. (gpedit  done)

use only the dell drivers for sound. IMO

MS does not say certify every pc made nor for sure your Realtek, chip driver, for say 1809 updates.

they do not  make us lab rats. (or worse)

also you can delay updates, major or 6 months , so that the REALTEK hassles are ironed out.

or block driver update, like me. (w10 is joy this way, no>?)

 

11 Legend

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May 14th, 2019 07:00

Only the Legit OEM Driver will work and only as Administrator.

Realtek has a problem with Driver Certificates and Malware. All previous Driver Certificates are now considered to be false and malware because of certificate revocation by Microsoft.

The malware payload, two rootkit components that get installed as system drivers, were digitally signed. Finnish antivirus vendor F-Secure, confirmed that a valid driver signature from Realtek Semiconductor Corp was used to sign the malware.

REVOKED CertificateREVOKED Certificate

https://www.f-secure.com/weblog/archives/00001987.html

 

 

There is no one size fits all Realtek driver for ALL XPS MODELS for ALL YEARS FOR ALL OS.

Description
Realtek Audio Driver
This package provides the driver for the Realtek Audio codec and is supported on XPS8910/Inspiron .More details

https://downloads.dell.com/FOLDER04557507M/2/XPS-8910_Realtek-Audio-Driver_9H9HT_WIN_6.0.1.8248_A08.EXE

 

 

6 Posts

May 14th, 2019 17:00

so how do i fix this?

6 Posts

May 16th, 2019 19:00

Ok so this is what i found out if i uninstalll and reinstall realtek audio it will work ONLY if i leave a song/video on, if i utrn it off it willl stop working again :(

6 Posts

May 17th, 2019 08:00

https://aka.ms/AA160kq soo many people having the same problem as me

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