XPS 8940, DVD not available

Question

In device manager list, the PLDS DVD +- RW DU-8A5LH has a yellow tringle on it and is now unavailable for use.

When opening the properties of the drive, the below error is stated in the comments:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

The Dell site and Dell tools state that there is no problem or drive update available.

The DVD drive is seen by the system BIOS but Windows does seem to see the drive but cannot use it for some reason.

Any ideas?

Vic384 · Answer

@PJLucarelli Perhaps this article may help: https://www.lifewire.com/how-to-fix-code-19-errors-2623182#:~:text=The%20Code%2019%20error%20will,then%20reinstall%20the%20hardware%20device.

RoHe · Answer

Manually set a System Restore point, to be safe.

Then open Device Manager and right-click the DVD drive entry and Uninstall. Then click Action>Scan for hardware changes on Device Manager toolbar and see if the DVD reappears and works now...

PLucarelli · Answer

We have tried this, does nothing but reload/use the same driver from Microsoft and drive still has yellow triangle with the same status and error in device manager,

Removing the drive and rebooting as well, only to have the same results.

redxps630 · Answer

If you have third party application for the DVD such as roxio, disc creator or media creator, try uninstall all those app, then Device Manager - PLDS DVD +- RW DU-8A5LH w yellow tringle - right click uninstall device, restart pc.

RoHe · Answer

You can also try this:

At the desktop, open a CMD prompt window, Run as administrator
At the prompt, type in: DISM.exe /Online /Cleanup-image /Restorehealth and press Enter. Be sure to include a space in front of each / and note any error messages when that's done.
Assuming no "unfixed" errors in #2, at the CMD prompt, type in: sfc /scannow and press Enter. Be sure to include a space in front of the / and note any errors when that's done.
Assuming no "unfixed" errors in #2 or #3, reboot and see if DVD works now.

And I suppose it's possible the DVD drive failed. Put a data CD (not a commercial music CD or any DVD) in the drive. Reboot PC and tap F12 when you see the Dell splash screen. Select the option to run diagnostics and run the drive tests, including DVD. Copy error message(s), if any. NOTE: Unless you run the optical drive test with a data CD in the drive, it's going to fail the diagnostics, even if the drive is good.

XPS Desktops

XPS 8940, DVD not available

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