XPS One 2710, GeForce GT 640M, driver

Is it running 32- or 64-Bit Win 8.1?

Did you install the Intel chipset driver and Intel AMT HECI driver (assuming Win 8.1, 64-bit)? You might want to go to the Intel Download Center, install their Support Assistant, and let it scan this PC for missing Intel drivers, including -possibly- newer chipset and HECI drivers than Dell offers, both of which are from 2013.

Where did you get the video driver? The only video driver Dell offers for Win 8.1, 64-bit, says it's for "NVidia N13P-GS GFX". Is that the same as "GT 640M"?

Keep in mind that support for Win 8.1 ended in Jan'23 so there won't be any new software updates or security updates released. That potentially leaves this PC open to hackers.

Don't try to install Win 10 on XPS 2710 because Win 10 can brick this motherboard, making it unbootable. (Lots of threads about this Win 10 problem, so search for them, if that's of any interest.)

Hi RoHe,

thanks for your reply. Well I have first installed Windows 7, because at that time I got the PC installed with Windows 7. I have installed all the driver for Windows 7 and the video card could not detected . After that I have installed Windows 8.1 64 bit in order to see how the PC works under Windows 8.1.  Again I have installed the driver you also mentioned from Dell Support, but I cannot install the Nvidia driver for my video card, because it says the hardware could not be found. 

I read a lot about the installation with Windows 10. I am really wondering that some people have issues and some not. I have also seen on Youtube running Windows 11 on that PC without any issues.

Are you sure this PC actually has a GT 640M video card? Or maybe it only uses Intel HD4000 Graphics?

Go the Support site and enter your Service Tag (don't post it here) and when the site identifies the PC, look on right side of screen under Quick Links for a link to the hardware configuration. When that opens, look down the list to see if it mentions a GT 640M video card. I suspect you won't see it on the config list...

Dell used 6 different versions of the motherboard in the XPS 2710. Each of them was qualified for only a specific version(s) of Windows.  Some board versions get bricked by installing Win 10, while others seem to work ok. 

It's a risk to try to install either Win 10 or 11, since you don't know for which OS your board was qualified. Win 10 wasn't even available back then and there's no (public) info on which board versions will or won't work with Win 10/11.  These boards are hard to find and quite expensive to replace, so probably not worth the risk.

Also keep in mind a free update to Win 10/11 may no longer be available for this PC, even if it can run Win 10/11.

I am sure that my PC has got the Nvidia GT640M video card and the hardware configuration checking by the Service Tag has confirmed this. Before I made a clean windows install the video card worked and the windows device manager showed me both...the Intel and the Nvidia card. It`s really strange.

Have you tried clearing BIOS and replacing the motherboard battery?

1. Reboot and start tapping F2 when you see the Dell splash screen to open BIOS setup
2. Copy down all current BIOS settings, to be safe
3. Power off, unplug power cord from rear of PC
4. Press/hold power button for ~15 sec
5. Open case and remove motherboard battery (see Service Manual for details)
6. Press/hold power button for ~30 sec
7. Install fresh battery (CR2032 3-volt coin cell battery)
8. Close up
9. Reboot

If that doesn't help, it's possible the NVidia GPU failed so PC has to use Intel Graphics...

Till now I didn`t try to clear the bios or replace the cmos battery. The service manual says to remove the jumper as well or sholud I just install a new battery?

If you clear BIOS the way I posted above, you shouldn't need to mess with that teeny little jumper. 

If not automatically prompted to set date/time when you reboot PC, reboot and tap F2 when you see the Dell screen to open BIOS setup.