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3 Posts
1
1811
February 27th, 2018 03:00
2 years experience with XPS 15 (9550)
Nearly two years ago (24. Feb 2016) I bought (in Feb 2016) the high end laptop XPS 15 (9550), together with an additional 3 years NBD premium phone support. Alas, during the next 9 month, the motherboard had to be replace three times (28. Apr 16, 16. Sep 16 and 26. Sep 16), as the laptop was unusable, because it crashed to "new start" after using it for some minutes. So in September 2016 Dell decided to solve the problem, with providing a new and identical laptop. I did mention three times by mail, that together with the new order Dell forgot, that I bought the "three year NBD premium support", but the mails and request were just not answered. The replacement at 13. Okt 2106 with the identical laptop worked out and I was happy with it - till Feb 2018. In Feb 2018 received a mail from Dell which pointed out, that in my laptop was a batterie build in, which does have the possibility to swell "This E-mail is part of our commitment to proactively notify customers of important product quality information. Dell has recently noticed that certain customers who purchased the Dell XPS 9550 and/or Precision 5510 system(s) may experience a battery swelling or bulging.". I tried to get this done, but after some mails forth and back, I got only the answer from the premium support, I should provide the evidence, that I do have still premium support. Without it, there seems to be no possibility, to exchange it.
Well, I'm just in discussion with the premium support an I will post, if I have an result, how this problem was solved ....
biwareit
14 Posts
0
March 6th, 2018 06:00
I'm not surprised of you experience. I bought my XPS 15 9550 4K in January 2016 and II had much more problems with this XPS than all the problems I had with my previous 5 Dell laptops I used in last 10 years. Last year Italian support after so many calls decided to replace motherboard, ssd and memory due to continuous blue screens (10 times a day for 2 months). All worked fine for few months then it started again with some problems when in sleep mode because unable to restart. After 2 months I was non able to shut-down necause the laptop at the end of shut-down restarts again. I could add all issues with the Dell USB-C dockign station, the power adapterand video driver. Yesterday my backpack was about to catch fire because the pc that was on stand-by has turned on and in these cases the CPU is overheating and the pc was so hot that I had to use a glove to extract it. Dell support offered me to send to technical support again my pc and they said the cannot replace not even if I pay the difference to have a more recent model without so many issues. I believe buying Dell XLS 9550 was a big error.