Appalling sales service

I am absolutely amazing by Dell's appalling sales support.  I ordered a laptop from Dell's website a month ago order taken.  Then canceled without me being informed!  Nothing...no email, no call.  Just cancelled.  When I looked on line to check status - nothing.   Had to ring up to check.  No apology no call to sell me something else.....   The explanation was that the laptop was no longer available.  But it was when I ordered.  Now this is for a gift.  But I run a company that buys thousands of laptops a year.  Dont think I will be buy dell ever again! 

Dell - you clearly need to sort out your supply chain and links to sales

You clearly need to look at your sales process

You clearly need to look at your customer complaints process......