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July 23rd, 2020 08:00
Constant BSOD on xps15 after driver updates
After some driver updates my Dell XPS 15 9560 is constantly crashing (different types of BSOD).
The drivers that the Dell support program updated where:
Realtek high definition audio driver A16
Realtek USB dock audio driver A16
ASMedia USB eXtensible host controller driver
Supportassist OS recovery tool
STMicroelectronics free fall data protection driver
I tried restoring the system to before the driver updates, but that failed. I then did a fresh install of Windows 10, but am still getting the BSOD. They happen at every possible moment, when starting, when restarting, when doing nothing at all, ... Most of the time the laptop doesn't work longer than a few minutes before crashing.
Any idea how I can fix this?
erbri
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July 23rd, 2020 15:00
Tried to reply. Typed all my info here then fail on post. Anyway same thing here on my DELL XPS15. My case was last Friday July 17 2020. Had notification of 3 updates. I saved, closed and rebooted. Then accepted updates and first one was fine, the second one (USB driver) blue screened. Unbootable. Pointed Windows restore to the one Dell update created and found it, attempted, then failed. So I had to restore Windows to factory OS. Concerning as i now have several DELL updates in my queue and reluctant to accept until DELL replies or acknowledges an issue with a fix or driver recall. Hope you get your system back up and stable soon.